薩波斯（Zappos）。這個名字已成為顧客服務的新標準，讓人驚奇的網路購物經驗，許多人嚮往的工作場所，以及這個時代最令人印象深刻、變革成功的企業典範。簡而言之，薩波斯正在改寫企業經營模式與人們的生活方式。 國際暢銷商業書《星巴克模式》的作者約瑟夫‧米其里(Joseph A. Michelle)，將透過此書告訴我們薩波斯是如何做到的──以及你如何才能在自己的產業創造同樣的佳績。 本書將引領你進入
WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personaliz
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence—and explains how business leaders in any industry can get th
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence—and explains how business leaders in any industry can get th
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attenti
The true story of a small fish market depicted in the best-selling parable FISH! reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned
