Rethinking Public Service Delivery

Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector or

Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector or

十三歲的小魔女琪琪依照傳統，離開家展開獨立生活。帶著會說話的黑貓吉吉，她來到海邊小鎮，開設空中宅急便。本書以電影原畫為插圖，搭配簡潔故事文字，重現琪琪初到異鄉、學會自立與重新找回魔法的歷程，是親子共讀的溫馨之選，也讓小讀者感受勇敢與成長的力量。Kiki, a young witch-in-training, has reached the age of 13. According to tradition, all witches of that age must leave home for one year, so that they can learn how to live on their own. Kiki, along with her talking cat Jiji, fly away to live in the seaside town of Korico. After starting her own delivery service (using her broom as the delivery vehicle), Kiki must learn how to deal with her new life, especially after she loses the power to fly.A breezy picture and story book featuring artwork taken directly from the movie, Kiki’s Delivery Service.

In Rosie Young: A Lifetime of Selfless Service, Moira Chan-Yeung presents a brief history of Professor Young’s remarkable career in medical education and administration at the University of Hong Kong (HKU) and her wide-ranging public service to the community over many decades. As the first female dean of HKU’s Faculty of Medicine, her career was deeply intertwined with the socio-economic development of Hong Kong. After her retirement from HKU, she continued to serve HKU and the community up to the present. This book illustrates her many contributions to the development of medical education in Hong Kong and to the university administration at HKU. Professor Young’s extensive public service in the field of medicine also helped improve primary care, hospital care, and public health in Hong Kong. In short, this book provides a valuable record of a female giant in Hong Kong’s medical history and documents her selfless and enduring service to the HKU community and Hong Kong society.

This book challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery.

Economists and scholars of public policy examine the role that governance and citizen empowerment can play in improving public service delivery in developing Asia. Assessing the state of public servic

★入選北市圖2018第75梯次「好書大家讀」優良少年兒童讀物推介★公雞說：「我是為了那些不敢唱或忘記怎麼唱的人而唱。」有這麼一首歌，它永遠不會消失，只要還有人唱它──它的名字叫自由。 ★4~8歲親子共讀，8歲以上自行閱讀 【國際佳評如潮】☆榮獲童書作家與插畫家協會(SCBWI)金風箏榮譽獎(Golden Kite Honor Books)年度最佳圖畫書文字☆榮獲美國英語教師協會(NCTE)夏洛特‧哈克獎(Charlotte Huck Award)年度最佳童書榮譽獎☆榮獲拉丁現行素養國際拉丁圖書獎(Latino Literacy Now’s International Latino Book Awards)年度最佳兒童圖畫書英語類首獎☆榮獲《柯克思書評》(Kirkus Reviews)年度最佳圖畫書☆榮獲美國《出版人週刊》(Publisher’s Weekly)年度最佳圖畫書☆榮獲《學校圖書館期刊》(School Library Journal)年度最佳圖畫書☆榮獲美國《號角圖書》雜誌(Horn Book)年度最佳圖畫書☆榮獲美國《赫芬頓郵報》(Huffington Post)年度最佳圖畫書☆榮獲美國紐約公共圖書館(New York Public Library)年度最佳童書☆榮獲美國芝加哥公共圖書館(Chicago Public Library)年度最佳童書☆榮獲美國伊利諾州埃文斯頓公共圖書館(Evanston Public Library)年度最佳童書101選☆榮獲美國亞馬遜書店年度最佳童書☆提名兒童圖書館服務協會(ALSC)年度最受矚目圖畫書☆提名美國查特奧克年度童書獎(Charter Oak Children’s Book Award)☆提名美國羅德島州童書獎(Rhode Island Children's Book Award)☆入圍美國喬治亞州兒童圖畫書獎 (Georgia Children’s Picture book Award)年度決選☆美國亞馬遜書店近5星超高好評☆指標書評網站goodreads近千則超高好評 ★柯倩華（童書評論家） 專文導讀★幸佳慧（兒童文學工作者） 專文推薦★陳思宏（旅德作家） 專文推薦 【內容簡介】拉巴斯是一個很快樂但很吵的

Contributions for this volume are based on the conference "Rethinking Public Governance" held in Budapest at Hungary's National University of Public Service within the framework of the Transatlantic P

This Public Expenditure Review (PER) provides an integrated perspective on Iraq’s need to provide better public service delivery, while maintaining macroeconomic stability and fiscal discipline. The a

In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda fo

★榮獲文化部2018年第41次中小學生優良課外讀物★入選北市圖2018第75梯次「好書大家讀」優良少年兒童讀物推介★★榮獲好書大家讀2018年度最佳少年兒童讀物獎★這是傑出的畫家，芙烈達卡蘿的故事，也是她與啟發她一生的動物們的故事。這位來自墨西哥的女畫家，最耳熟能詳的作品就是她的自畫像。她用大膽且鮮明的顏色，記錄了墨西哥與當地原住民的文化。此外，她的畫作也讚頌女性的美好……★本書特色【全新視角，讓動物來說一個傳記故事】動物們在芙烈達卡蘿的人生中，扮演相當重要的角色，牠們代表著芙烈達的不同性格，從動物與她的互動中，我們看見了藝術家揮灑出濃烈的愛！【神祕墨西哥文化，特別體驗】墨西哥文化是芙烈達卡蘿一生的驕傲：美麗的墨西哥圖騰及服飾、故居「藍房子」、獨特的墨西哥動物，讓你產生親臨墨西哥的錯覺，同時心神嚮往！★★★國際好評推薦★★★ ☆德國亞馬遜書店5顆星滿分好評 ☆2018年普菈‧貝爾普雷最佳插畫(Pura Belpre Illustrator Honor 2018) ☆ 2018年美國圖書館協會最佳童書獎(ALA Notable Children's Book 2018) ☆2017年美國《紐約時報》(New York Times)最佳童書插畫獎(Best Illustrated Children's Book of 2017) ☆ 2017年美國紐約公共圖書館最佳童書插畫獎(New York Public Library Best Illustrated Children's Book of 2017 ) ☆2017年美國巴諾書店最佳圖書(Barnes & Noble Best Book of 2017) ☆ 2017年美國史密森尼學會前十大兒童好書(Smithsonian Top Ten Best Children's Book of 2017)★5~7歲親子共讀★7歲以上可自行閱讀

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 1

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping prof

Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, down

A laugh-out-loud adventure filled with 'quacking' bird puns, vibrant illustrations and hilarious high-stakes delivery-drama!Duck is a home bird. He likes splashing in the bath, eating bread in bed, and organising his sock collection. Yet, there comes a time when even the most unadventurous birds must fly the nest.And what better way to see the world, than as a Delivery Duck for Feather Force?!Soon, with his uniform, parcel and STRICT instructions from Osstrich Bosstrich, Duck is scooting off on his very first adventure . . .what could go possibly wrong? A fun-filled story with messages of perseverance and positivity, perfect for little ones obsessed with the post-people and delivery drivers who knock on their doors! Delivered by author/illustrator Tom Tinn-Disbury.

Moving and uplifting, The Restaurant of Lost Recipes features more heartwarming tales from Kyoto’s Kamogawa Food Detectives as they recreate favourite dishes from their customers’ pasts.'Author Hisashi Kashiwai shows a tremendous amount of empathy for his characters as well as a gentle humor. You’ll laugh, you’ll cry, you’ll open a delivery app' - Apple BooksThe Restaurant of Lost Recipes, translated from Japanese by Jesse Kirkwood, is the second book in the bestselling, mouth-watering Japanese sleuthing series for fans of Before the Coffee Gets Cold, and follows on from The Kamogawa Food Detectives. This edition includes an exclusive Author letter.Tucked away down a Kyoto backstreet lies the extraordinary Kamogawa Diner. Running this unique establishment are a father-daughter duo who serve more than just mouth-watering feasts.The pair have reinvented themselves as 'food detectives', offering a service that goes beyond traditional dining. Through their culinary sleuthing, they reconstr

*2022 New York Public Library Best Illustrated Children’s Books Winner* Teach values of generosity, understanding and community with this calm and scrumptious story about a lunch cart that feeds the wildlife creatures in the local area. Furry noses sniff the air as mouthwatering smells waft down city streets, luring growling bellies to the Night Owl. Inside this elegant, horse-drawn establishment, a feathery cook works the grill, serving up tasty dishes for shift workers and operagoers alike: a mince pie for Fox, a ham sandwich for Badger and puddings for little Possums.Mouse, a poor street sweeper, watches as the line of customers swells, ever hopeful that someone will drop a morsel of food – but Owl’s cooking is far too delicious for more than a crumb to be found. As the evening’s service winds down, weary Owl spots trembling Mouse. Has he found his own night lunch, or will he invite this small sweeper inside for a midnight feast for two? From the imagination of two acclaimed picture

本書採取一種較為廣泛的視野，認為公共行政之倫理學應該包含善治（good governance）的層面。因此，內容除探討傳統「行政倫理」（Administrative Ethics）所著重的組織內部層級間適當關係外，還引介並闡述了當代人們關注民主政府之正當性和回應性的諸多課題，是以本書定名為《公務倫理》，意即「公共服務的倫理學」（The Ethics in Public Service）。故而本書的

An analysis of the lessons learned from tuberculosis control in Shanghai. Tuberculosis Control and Institutional Change in Shanghai, 1911-2011 is the first book on the most widespread and deadly infectious disease in China, both historically and today. Weaving together interviews with data from periodicals and local archives in Shanghai, Rachel Core examines the rise and fall of tuberculosis control in China from the 1950s to the 1990s. Under the socialist work unit system, the vast majority of people had guaranteed employment, a host of benefits tied to their workplace, and there was little mobility--factors that made the delivery of medical and public health services possible in both urban and rural areas. The dismantling of work units amid wider market reforms in the 1980s and 1990s led to the rise of temporary and casual employment and a huge migrant worker population, with little access to health care, creating new challenges in TB control. This study of Shanghai will provide valu

The introduction of elections to district advisory bodies during the early 1980s was expected to improve the public delivery of services. However, as time passed, electoral politics led to party politics, elite fragmentation and political struggles. Politicization and hyper-politicization in the Hong Kong Special Administrative Region has brought about a fluctuating pattern between administrative recentralization, the Tsang administration’s attempts at decentralization, and the post-2019 administrative recentralization.The purpose of this book is to study the intertwining relationship between district administration and electoral politics. It also examines the political transformation of District Councils after the promulgation of the National Security Law in late June 2020. Written by experts in the field, this book is a good reference source for readers interested in district elections, politics, and administration in Hong Kong.

When a two-ton baby blue whale named Wyatt appears for a delivery, Pip, Freddy, and the storks compete in a fly-off to try to prove who is the best delivery bird for such a big baby. But when no one w

服務-學習的本質這本書，對我們這些在高等教育機構的教師、學生事務行政人員、行政主管、及學生，在理解、實施、提昇、或評論服務-學習的理念與實踐時，提供豐富的全方位資訊資源。唯獨Barbara Jacoby能提供如此豐富且及時的資源。─Rick Battistoni, director, Feinstein Institute for Public Service, and Providence Co

Lone Survivor meets Marley & Me in this “inspiring and very moving” (Bear Grylls, host of the hit TV show Man vs. Wild) memoir of an extraordinary service dog whose enduring love brought a

Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a

Since the publication of the first edition in 2011, new security threats have come to the forefront. Among these, we have heard about terrorist weapons/delivery methods becoming increasingly sophistic

Forcing a fundamental rethinking of the Asian American elite, many of whom have attained top positions in business, government, academia, sciences, and the arts, this book will be certain to generate

Taking into account cultural differences between Asian and Western patients, this book focuses on delivery of effective treatment at an early stage in psychosis, especially for young people. It pays p

This book explores four interrelated themes: rethinking civic education in light of the diversity of U.S. society; re-examining these notions in an increasingly interconnected global context; re-consi

McGraw-Hill Education - Europe, United States, 2011. Paperback. Book Condition: New. 228 x 152 mm. Brand New Book with Free Worldwide Delivery. This is the beginner's guide to low-risk entrepreneurshi

Deliver Valuable Service to a New World of CustomersAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age,

Rethinking the African-American experience—now and in the future. If the name Randal Pinkett sounds familiar, it may be because Pinkett was the first African-American winner on The Apprentice. When h

International health and aid policies of the past two decades have had a major impact on the delivery of care in low and middle-income countries. This book argues that these policies have often failed to achieve their main aims, and have in fact contributed to restricted access to family medicine and hospital care. Presenting detailed evidence, and illustrated by case studies, this book describes how international health policies to date have largely resulted in expensive health care for the rich, and disjointed and ineffective services for the poor. As a result, large segments of the population world-wide continue to suffer from unnecessary casualties, pain and impoverishment. International Health and Aid Policies arms health professionals, researchers and policy makers with strategies that will enable them to bridge the gaps between public health, medicine and health policy in order to support robust, comprehensive and accessible health care systems in any political environment.

Coming in Summer 2009, the major motion picture from Universal Studios"ludicrously entertaining" (Time), Public Enemies is the story of the most spectacular crime wave in American history, the two-yea

Sean Carswell is a former carpenter, housepainter, dishwasher, pizza delivery boy, and warehouse clerk. His fiction has appeared in dozens of literary journals. He has been a staff writer for Flipside

It is a big day at Cam?s school. The governor, who is running for president, is visiting for the dedication of a new library. Police officers, Secret Service agents, photographers, and news reporters

The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo

Public health practice focuses on the prevention of disease and disability as a means of promoting the health of individuals and their communities. Achieving this is dependent on nurses and public hea

收錄宮崎駿奧斯卡得獎名作《神隱少女》的珍貴設定資料與全彩畫稿，從構圖草圖到電影場景畫面，一窺奇幻世界的誕生歷程。精裝大開本搭配全英劇本與幕後評論，是影迷與動畫藝術愛好者必備的典藏之作。The Art of Spirited Away collects colour illustrations of Spirited Away for the first time in an English edition! This book includes paintings and designs from the new animated film from the director of Kiki's Delivery Service and Princess Mononoke. Large-size, hardcover coffee-table book featuring artwork from the renowned animated film, Spirited Away, directed by Hayao Miyazaki. Features commentary, colour stills, sketches, storyboards, and illustrations used to envision the rich fantasy world of the film. Also includes a complete English-language script.

This book outlines models for service delivery in special education programs. It addresses the history of special education, various service delivery models, ethics, and service delivery model evaluat

The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments acros