Provides a simple, flexible, and non-mathematical approach to applying Dorian Shainin's version of the Design of Experiments technique for improving and maintaining quality. Updated from the 1991 edit
A giraffe and an elephant consider themselves friends. But when the giraffe invites the elephant into his home, disaster strikes. The house has been designed to meet the needs of the tall, slender gi
Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving
The Boss and The Assistant. It's a basic business relationship, and the structure is easy: The Boss gives orders, and The Assistant obeys. But there’s an alternative that's better for both assistant a
This one-stop resource presents the best practices in customer service and how to implement them. From classic issues like customer retention to contemporary concerns involving the internet, it covers
A guide to writing clear policy and procedure documents for company administrators. Includes discussions of the planning, analysis, and research necessary to writing effective policy; legal violations
A guide to the circuitous world of indirect marketing channels. Discusses issues of antitrust legalities, channel power and conflict, selection criteria, distributor enticements, market coverage strat
Covers the supervisor's role, the transition from worker, teamwork, employee selection, communication, leadership, discipline, performance appraisals, employee counseling, and time management
Designed to help students of Russian increase their knowledge of wordbuilding and, as a result, increase their vocabulary, Roots of the Russian Knowledge includes 450 of the most commonly used roots o
Recent evidence shows that, if done right, business can alleviate suffering and elevate joy in our lives--while still delivering extraordinary performance.Employees, customers, investors--all want to
This second edition of the bestselling guide by top human resources author Paul Falcone provides guidance for managers, including sample dialogues for how to broach uncomfortable conversations across
One wrong move can undercut your message. Believe it or not, our bodies speak louder than our words. Postures, gestures, and expressions convey reams of information—and often not what you’d expect. A
Don’t settle . . . SUCCEED in the right career! Are you stuck in an unsatisfying job? In the wrong profession? An industry that just isn’t a fit? Get unstuck! Land a new career—one you’re genuinely pa
Let Inc. catapult your company to success. To put a business on the map, nothing beats great marketing. No matter how original your idea or ambitious your dreams, the company will stall without a plan
In leadership as in life, only practice makes perfect. Habits are powerful. They can lock us into negative behaviors (like snacking and smoking) or train us to act automatically in ways that benefit u
Hughes, a sales leader and consultant, details a method for business-to-business sales that uses a combination of technology and human engagement, including calling, voicemail, email, text messages
An introvert? Great at sales? YES. Sales is a skill anyone can learn and master-and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comf
Thompson, a global brand strategist and researcher, shows companies how to “do good” while also making profits. She outlines a brand citizenship model that integrates activities like fair employee
Pickard, a business and entrepreneurship development consultant who created her own “no-pay” degree in business, shows readers how to use free or low-cost MOOCs (massive open online courses) from
Because financing can make or break the deal. Finding great financing is the Holy Grail of real estate. Whether it's your first deal or 50th, it can be the most daunting-but most important-challenge y
It sounds so simple: Incorporate a story and people will remember your message. But when you get down to crafting one, there’s nothing easy about it.Material for stories surrounds us. Yet few people a
Stretching across 500 miles of northern Spain, the Camino de Santiago has been a pilgrimage route for a millennium. Each year, hundreds of thousands of peregrinos make their way through rugged country
Falcone, a human resources consultant, provides 101 sample write-ups for documenting employee performance problems related to probation, policy and procedure violations, performance issues, behavio
Provides guidance on how to effectively and efficiently communciate, describing how to capture and retain an audience's attention to ensure that information is being received.
What hidden skill links successful people in all walks of life? What helps them make smart decisions? The answer is surprisingly simple: They know how to ask the right questions at the right time.Ques
The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job.Whether it comes from direct reports or people above, outbursts, irrational demands,
Despite all the high-tech tools available to salespeople, the most personal method still works best.Storytelling packs the emotional punch to turn routine presentations into productive relationships.
"...a great resource for helping a project manager or other team member to learn new tools and techniques or refresh their knowledge. "-PM World Journal A project management bestseller-revised and bet
Provides guidance and motivation to those committed to health and wellness by following a plant-based diet, including information on how to break old food additions, translate your favorite recipes to
Of all life's financial shocks, few compare to bringing home an infant. Just one tiny person costs $250,000 to raise. How will you pay for it? Written by a national money columnist and mother of two,
Meetings don't have to be a waste of time. When managed right, they are a powerful tool for solving problems, making decisions, exchanging ideas-and getting results fast. Based on years of experience
Tired of your weight swinging up and down? Do you find it difficult to stick to a diet? You're not alone. Every day, millions of people battle temptation as they try to drop unwanted pounds. For those
Want to build a six-figure income business? Only a truly engaged and motivated team can get you there.In Be a Network Marketing Leader, industry superstar Mary Christensen reveals how anyone can culti
A senior executive in the natural foods industry, Steinberg provides, for the first time, a guide for aspiring natural foods manufacturers trying to make their mark in the industry. She puts the spotl
Provides strategies for becoming more comfortable and achieving success in new situations, explaining how to overcome anxieties in order to make great first impressions, fearlessly perform tasks, and
A negotiating guide for women provides information about such topics as creating a strong presence, leveraging natural style, and handling difficult people.
Presents a twelve-step program designed to help mothers start a small business, covering such topics as designing a logo, choosing a fair price, and deciding on a name.
How do you get people to see things your way? Whether you're trying to secure a promotion, make a sale, or rally support for a new idea, the ability to persuade those around you is absolutely essentia
