From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a road map to Humanizing Healthcare--hardwiring humanity at every point of care--a cultural transformation that is good for people and good for business. Without meaning to do so, the healthcare industry continues to injure people--patients and clinicians--physically, emotionally, mentally, financially, spiritually, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses. Paramedic-turned-physician executive and Deloitte consultant Summer Knight helps top healthcare and life sciences organizations create patient-centric, consumer-oriented healthcare delivery systems. She not only provides a guide for how the industry can transform to embody a more human perspective, using data and technology, she also illustrates how using Humanizing Healthcare as a collective North Star will positively impact all stakeholders: consumers, providers, car
