Fanatically Relentless Customer Service

本書採取一種較為廣泛的視野，認為公共行政之倫理學應該包含善治（good governance）的層面。因此，內容除探討傳統「行政倫理」（Administrative Ethics）所著重的組織內部層級間適當關係外，還引介並闡述了當代人們關注民主政府之正當性和回應性的諸多課題，是以本書定名為《公務倫理》，意即「公共服務的倫理學」（The Ethics in Public Service）。故而本書的

Mr K P Bhaskar and Mrs Santha Bhaskar were cultural leaders who devoted their lives to elevating Indian dance in Singapore.Over the last several decades,they have stood strong in the spotlight for their artistic efforts and immeasurabie service to the nation. But as celebrated as their achievements may be, what has remained in humble silence is the history of their youth.Born fifteen years apart as Bhaskar Krishna Pillai and Pankyamma Santhamma, it was dance that compelled fate to bring this unlikely couple together. From choosing his guru over his own family to sacrificing her life's dreams in mere seconds, For the Love of Dance takes us back to 1937 where we witness their extraordinary journeys unfold through the eyes of a young, impassioned K P Bhaskar.

An outstanding STEM picture book documenting the transformation of an aircraft carrier that was gutted and turned into the world’s largest artificial reef.What happens when something designed to be unsinkable gets bombed to the bottom of the ocean floor? With careful preparation, new life can take root!This incredible story brings young readers along on the journey of the aircraft carrier USS Oriskany—the Mighty O—as it gets stripped down to a steel shell for a new life below the waves.After 25 years of service, launching more aircraft than any other carrier of its time, the ship found a new mission as an artificial reef off the coast of Florida. The Mighty O was prepped and reefed by a team of more than 150 scientists, engineers, and technicians. Today, it is home to a flourishing variety of marine animals. Designed to encourage regrowth and protect vulnerable marine life, artificial reefs are a crucial tool in the fight against overfishing, pollution, and warming water temperatures.

A mysterious cook whips up midnight meals for fellow night owls in a lavish lunch cart while a hungry mouse looks on in this atmospheric picture book inspired by the forerunner of food trucks and diners. A delectable picture book inspired by forerunners of food truck, for fans of The Night Gardener. Noses sniff the air as mouthwatering smells waft down city streets, luring growling bellies to the Night Owl. Inside this elegant, horse-drawn establishment, a feathery cook works the grill, serving up tasty dishes for shift-workers and operagoers alike: a mince pie for Fox, a ham sandwich for Badger and puddings for little Possums. Mouse, a poor street sweeper, watches as the line of customers swells, ever hopeful that someone will drop a morsel of food -- but Owl's cooking is far too delicious for more than a crumb to be found. As the evening's service winds down, weary Owl spots trembling Mouse. Has he found his own night lunch, or will he invite this small sweeper inside for a midnight

New threats, new foes...and a new partner?! This hilarious, action-packed spy series―from the creator of Bird & Squirrel―is perfect for readers who love funny crime-fighting stories like The InvestiGators, The Bad Guys, and Dog Man!Agent 9 is back in action at the Super-Secret Spy Service, and it couldn’t come at a better time. The next assignment? Stopping the Wolf, a cunning canine who’s been hired by the sinister organization DiViSiON to hunt down the final pieces of a mind-control device. It’s a mission of such paramount importance that Nine must do the unthinkable―work with a partner! S4 teams up Agent 9 with Traps, a mouse who specializes in covert operations (and knitting too). Unfortunately, the partnership gets off to a rocky start. And despite their best efforts, the Wolf always seems to be one step ahead. With time running out and DiViSiON’s plans to take over the world nearly complete, can Nine overcome the toughest challenge yet: being part of a team?

出庭律師兼敘述性詭計大師Imran Mahmood懸疑新作。「去找麥可，找到他」她說，「就會找到真相。」但這個被稱作麥可的人究竟是誰？或者說，真的存在嗎？你來得及拆解故事裡精巧的陳述，在結局前還原真相嗎？'The very definition of a compulsive page-turner' CHRIS WHITAKER I didn t kill her. Trust me When Amy Blahn died on a London rooftop, Layla Mahoney was there. Layla was holding her.But all she can say when she s arrested is that It was Michael. Find Michael and you ll find out everything you need to know. The problem is, the police can t find him they aren t even sure he exists.Layla knows she only has forty-eight hours to convince the police that bringing in the man she knows only as Michael will clear her name and reveal a dangerous game affecting not just Amy and Layla, but her husband Russell and countless others. But as the detectives begin to uncover the whole truth about what happened to Amy, Layla will soon have to decide: how much of that truth can she really risk being exposed? 'A relentless, absorbing thriller' JANICE HALLETT 'I loved every single page!' GILLIAN MCALLISTER

From the New York Times bestselling author of A Deadly Education comes the fifth volume of the Temeraire series, as Will Laurence and Temeraire struggle to reunite and face the Napoleonic army on London's doorstep. “Novik has accomplished something singular with her Temeraire series. . . . At its heart, it’s a story about friendship that transcends not only time and class, but species.”―NPR For Britain, conditions are grim: Napoleon's resurgent forces have breached the Channel and successfully invaded English soil. Napoleon's prime objective is the occupation of London. Unfortunately, the dragon Temeraire has been removed from military service―and his captain, Will Laurence, has been condemned to death for treason. Separated by their own government and threatened at every turn by Napoleon's forces, Laurence and Temeraire must struggle to find each other amid the turmoil of war. If only they can be reunited, master and dragon might rally Britain's scattered resistance forces and take th

《Your Pal Fred》由 Fangbone! 與 Goodnight Goon 的作者創作，是一部荒誕卻溫暖的圖像小說。故事設定在殘酷的未來世界，只有最兇猛的人才能生存。此時，一個原本只是玩具的機器人 Fred 意外啟動。他天真單純，堅信人人心中都有善意，即使面對粗暴與冷漠，也始終以友善回應。當兩位最強大的戰爭領主 Lord Bonkers 與 Papa Mayhem準備對決，Fred 卻決心讓他們成為朋友。這場看似註定失敗的任務，反而凸顯出善良與希望的力量。本書透過幽默與奇想，提醒讀者「善意」依然能改變世界。From the author/illustrator of Fangbone! and Goodnight Goon comes a zany and hilarious graphic novel that shines a light on the humanity inside all of us―-even if you’re a robot.He’s a super-nice kid in an ultra-mean world.He believes even the worst people are good inside.He’ll always be there for you…even if you boot him out of your castle, pit him against a mechanical giant, put him on top of a pole in a lightning storm, and trap him in a booming dance party that lasts all night long.He’s Your Pal Fred.In a brutal world far in the future where only the savage survive, a life-size toy suddenly activates. Fred was built to be a best buddy, and his relentless kindness never fades, even when everyone else is rude. Determined to ma

How did a peanut farmer from a small town in Georgia become the 39th President of the United States? Find out in this addition to the #1 New York Times best-selling Who Was? series!Everyone was rather surprised when small-town farmer Jimmy Carter first announced that he’d be running for president in 1976. When Jimmy told his mother, she replied, “President of what?” But this former naval officer and governor of Georgia was ready for the role. Jimmy Carter went on to become one of America’s most beloved political figures thanks to his honesty, strong faith, and compassion. Even today, Jimmy Carter is still dedicated to helping Americans through his extensive work as a philanthropist. He and his wife, Rosalynn, volunteer with Habitat for Humanity, building houses for the less fortunate and inspiring others to a life of service. Who Is Jimmy Carter? details the entire life of Jimmy Carter, beginning with his 1924 birth in Plains, Georgia. Readers will learn about his life as a p

本書內容改編自第12屆 iT 邦幫忙鐵人賽，Microsoft Azure 組冠軍系列文章 《白眼狼的30天Azure跳槽計畫》 第一本使用 Azure 雲端服務與 TypeScript 語言開發聊天機器人專書，帶讀者從需求出發，靈活使用 Azure 雲服務，設計自己的雲端系統架構解決方案，快速建置聊天機器人。本書旨在讓者具備自學雲端的能力，將來在面對不同應用場景，能使用你擅長的開發工具，選擇適合的雲端服務，靈活使用 Azure 雲端服務設計自己的應用程式。 書籍特色 新手也能輕鬆學 Azure!四大主題(無伺服器運算、資料庫服務、訊息服務、認知服務)一次滿足，手把手帶你用 TypeScript 實作! 🔹詳細的圖解操作流程，讓你熟悉使用 Azure 雲端平台 🔹整合 Azure 與聊天機器人，帶你建置、管理及部署應用程式 🔹列舉一個雲端架構，引導你善用 Azure 服務設計屬於自己的解決方案 精選主題 訊息交換平台 Microsoft Teams、LINE 🔹使用 Webhook 將 Web Service 連接至 Microsoft Teams 🔹理解 LINE Messaging API 打造聊天機器人 無伺服器運算 Azure Functions 🔹打造 Serverless API 🔹打造事件訂閱 Webhooks 🔹使用指令開發、測試、部署函式 資料庫服務 Azure Cosmos DB 、Azure Cache for Redis 🔹使用 SQL/Core API 搜尋 Cosmos DB 資料 🔹開發 RESTful API 存取 Cosmos DB 資料 🔹使用 Azure 建立 Redis Cache 緩存資料 訊息服務 Azure Service Bus 🔹使用 Queues 佇列傳訊 🔹使用發佈/訂閱 Topics 主題傳訊 🔹部署 Service Bus Trigger 事件觸發器 認知服務 LUIS、Custom Vision 🔹使用 LUIS 建立自然語言理解模型 🔹使用 Custom Vision 建立影像辨識模型 🔹整合認知服務加值聊天機器人 專業推薦 本書涵蓋雲端運算的概念與型態、技術實作、趨勢應用與產品實務，作者以自學累積的知識與實務經驗，結合了現行趨勢應用的聊天機器人，一步步帶你進入雲端世界。

What exists in the space between the words and the pictures? How do the stories unfold? What happens between the first sketch and finished picturebook? Twelve of the world's finest contemporary picturebook makers generously share their experiences, challenges, doubts, sketches, illustrations, and invaluable insights into their creation process. They reveal the complex and time-consuming work that happens behind the scenes, in service of their stories and their readers. An inspiring collection of picturebook knowledge for anyone interested in this unique and dynamic art form.The editor of the book is Sam McCullen, who runs the Picturebook Makers blog and the picturebook platform dPICTUS. PICTUREBOOK MAKERS reveals the picturebook's immense creative potential, and celebrates outstanding international picturebooks and their creators. Featuring Jon Klassen, Kitty Crowther, Beatrice Alemagna, Shaun Tan, Eva Lindstroem, Blexbolex, Chris Haughton, Suzy Lee, Bernardo P.Carvalho, Isol, Manuel M

Netflix二戰歷史新劇《慕尼黑交鋒》原著小說。1938年希特勒大舉入東歐前夕，歐洲情勢緊張，英國公僕與德國外交官在慕尼黑相遇，兩人並肩作戰，防止歐洲掀起戰爭。The tie-in edition of the upcoming Netflix film starring Jeremy Irons as Prime Minister Neville Chamberlain—a spy thriller about treason and conscience, loyalty and betrayal, set against the backdrop of the Munich Conference of September 1938.Hugh Legat is a rising star of the British diplomatic service, serving at 10 Downing Street as a private secretary to the prime minister, Neville Chamberlain. Paul von Hartmann is on the staff of the German Foreign Office—and secretly a member of the anti-Hitler resistance. Years before, the two men were friends at Oxford.Now war is on the horizon and Chamberlain is desperately trying to maintain the peace. When Hugh is given a set of top secret German documents from an anonymous source, it is clear Hartmann is trying to get back in touch. As a result, Hugh is ordered to accompany Chamberlain to Munich. Meanwhile, Hartmann travels on Hitler’s overnight train from Berl

Azure是微軟所提供的公有雲服務平台，提供超過600項的服務。本書可以幫助您快速熟悉Azure的核心產品，了解如何使用Azure上面的主要功能。本書由微軟認證Azure解決方案架構師所撰寫，內容涵蓋企業的主要應用範圍。 藉由本書，您將可以了解： ．何謂雲端服務 ．如何將企業內部的應用與服務遷移到Azure ．如何有效地管理雲端上的虛擬機器 ．如何部署與配置Azure App Service ．如何在Azure上運行無伺服器應用程式 ．如何管理Azure上的資料庫 ．部署可動態擴展的網路應用程式，讓成本效益最大化 ．使用微軟最新的安全技術，確保合規性以維護資料隱私

年度曼布克獎得主。作者以一個南非白人家庭的葬禮為主軸，藉年輕一代家庭成員的口提出家庭對長期工作的黑人女傭沒有遵守的承諾，深入描述他們從種族隔離年代到現今社會的種種故事。Discover the Booker Prize-shortlisted literary masterpiece of a family in crisis.'Astonishing' Colm ToibinThe Promise charts the crash and burn of a white South African family, living on a farm outside Pretoria. The Swarts are gathering for Ma's funeral. The younger generation, Anton and Amor, detest everything the family stand for - not least the failed promise to the Black woman who has worked for them her whole life.After years of service, Salome was promised her own house, her own land... yet somehow, as each decade passes, that promise remains unfulfilled.The narrator's eye shifts and blinks: moving fluidly between characters, flying into their dreams; deliciously lethal in its observation. And as the country moves from old deep divisions to its new so-called fairer society, the lost promise of more than just one family hovers behind the novel's title.In this story of a diminished family, sharp and

International Law is the definitive and authoritative text on the subject. It has long been established as a leading authority in the field, offering an unbeatable combination of clarity of expression and academic rigour, ensuring understanding and analysis in an engaging and authoritative style. Explaining the leading rules, practice and caselaw, this treatise retains and develops the detailed referencing which encourages and assists the reader in further study. This new edition has been fully updated to reflect recent developments. In particular, it has expanded the treatment of space law and of international economic law, and introduced new sections on cyber operations and cyber warfare, as well as reflecting the Covid-19 crisis. Both clarifying fundamental principles and facilitating additional research, International Law is invaluable for students and for those occupied in private practice, governmental service and international organisations.

An action-packed comedy about a fake family that includes a spy, an assassin and a telepath Master spy Twilight is unparalleled when it comes to going undercover on dangerous missions for the betterment of the world. But when he receives the ultimate assignment--to get married and have a kid--he may finally be in over his head Twilight has overcome many challenges in putting together the Forger family, but now all his hard work might come undone when Yor's younger brother Yuri pops in for a surprise visit Can Twilight outsmart Yuri, who actually works for the Ostanian secret service?

葛瑞絲出生於守護傳送地圖的獅鷲家族，夢想和哥哥一樣打擊罪惡。某日她誤觸任務訊號，獨自被傳送到一座神祕村莊！村裡似乎有怪物出沒，而真相比她想的還複雜。蒸氣龐克奇幻冒險，友情與勇氣交織，一場改變命運的成長旅程即將展開！"Warden Griffin at your service. Can I ask if you've seen a monster in the area ...?"Grace's family are wardens of the Griffin Map, using its teleport technology to fight crime across Moreland. Although Grace is still too young, she longs to go on missions herself. After all, if her brother, Bren, can do it, why can't she?So when Grace finds herself alone with the map when a distress call comes in, she jumps at the chance to prove she's up to the task. But the map transports Grace to a remote village where nothing is quite as it seems ... Has she taken on more than she can handle?Be transported to a world like no other in this steampunk, fantasy adventure with family at its heart from Blue Peter Book Award-winner Vashti Hardy.

根據瑞典Meemoori Research AB最新的調查報告指出，全球安控產品銷售在2019年達到191.5億美元，並將持續成長，預估至2024年達358.2億美元以上的規模。成長動能來自安控硬體和人工智慧影像分析軟體的整合，以及VSaaS（Video Surveillance as a Service）的應用市場。　安控產業隨著物聯網與人工技術的成熟及結合逐漸進化，從過去傳統的監視攝影機，進化

This is the definitive story of the case against Jeffrey Epstein and the corrupt system that supported him, told in thrilling detail by the lawyer who has represented Epstein’s victims for more than a decade. In June 2008, Florida-based victims’ rights attorney Bradley J. Edwards was thirty-two years old and had just started his own law firm when a young woman named Courtney Wild came to see him.She told a shocking story of having been sexually coerced at the age of fourteen by a wealthy man in Palm Beach named Jeffrey Epstein. Edwards, who had never heard of Epstein, had no idea that this moment would change the course of his life. Over the next ten years, Edwards devoted himself to bringing Epstein to justice, and came close to losing everything in the process. Edwards tracked down and represented more than twenty of Epstein’s victims, and shined a light on his network of contacts and friends, among them Donald Trump, Bill Clinton, Ghislaine Maxwell and Prince Andrew.Edwards g

A new card deck from best-selling author Diana Cooper to help you understand the animal world from a new and higher perspective.By popular demand, author of The Archangel Guide to the Animal World Diana Cooper has created a one-of-a-kind oracle deck combining the divine wisdom of the Archangels with the natural beauty of the animal kingdom.Each of the 44 cards in this deck represents an animal, bird or insect, and shows symbols associated with each creature to help you interpret its spiritual messages. For example, if you pick the Hyena card, your guidance is 'dare to be different'; the card then advises you to be true to yourself and make change happen in your unique way. Every animal also works with a specific Archangel, who is indicated on that card. The accompanying booklet offers the reader unique information about each animal, both practical and spiritual, as well as its soul purpose and service mission, and the direct guidance the Archangels want to give you through these beauti

First flown in 1940, the prototype Vought F4U Corsair instantly became the fastest fighter in the world and the fastest US aircraft of any description. Powered by a huge 18-cylinder Pratt and Whitney Double Wasp engine driving an enormous 13 feet 4 inch propeller, the first Corsairs were capable of 417mph. This figure would rise to nearly 450mph in later versions.Production began in 1941, not only by Vought but also by Goodyear and Brewster, and the F4U entered service with the US Navy in September 1942. The aircraft subsequently came to be extensively used from land and sea by the US Marines, Royal Navy and Royal New Zealand Air Force. Famous squadrons like VMF-214 'The Black Sheep' and VF-17 'Jolly Rogers', along with many others, maintained total ascendancy over the Japanese for the rest of the war - a remarkable achievement for a single type.After the Second World War the Corsair remained in production and was used with distinction by the French in Indo-China and again by the US Na

★ 顛覆成長迷思！重新定義「經濟」的未來藍圖★ 全球暢銷經典，FT×Forbes年度選書★ 從失控的資本主義，到可持續的全新模型★ 21世紀最具影響力的經濟學新思維當金融危機一再重演、貧富差距不斷擴大、地球資源逐漸枯竭，我們是否該重新思考：經濟，究竟是為了誰而運作？牛津學者凱特・拉沃斯提出一個顛覆性的觀點——傳統經濟學，早已把我們帶往錯誤的方向。從「理性經濟人」的假設，到無止盡追求成長的迷思，她一一拆解這些看似理所當然的信念，並提出全新的「甜甜圈經濟學」模型：在人類基本需求與地球承載極限之間，找到一個平衡的理想空間。這不只是理論，而是一條可實踐的道路。透過全新框架與具體思考，本書帶領我們重新想像未來——一個既能滿足所有人需求，又不會耗盡地球資源的世界。The book behind the hit TED Talk**The Sunday Times Bestseller**Economics is broken, and the planet is paying the price.Unforeseen financial crises. Extreme wealth inequality. Relentless pressure on the environment. Can we go on like this? Is there an alternative?In Doughnut Economics, Oxford academic Kate Raworth lays out the seven deadly mistakes of economics and offers a radical re-envisioning of the system that has brought us to the point of ruin. Moving beyond the myths of ‘rational economic man’ and unlimited growth, Doughnut Economics zeroes in on the sweet spot: a system that meets all our needs without exhausting the planet.The demands of the 21st centur

所謂公務倫理意指公共服務的倫理（Ethics of Public Service），而本書關注的重點在於公務倫理形而上層次的課題，故稱為後設分析（meta-analysis）。作者先從作為倫理依據的道德論述著手，探討不同的道德論述對於公務倫理思維的影響，進而再剖析這些不同取向的公務倫理思維在行政治理實務的體現及其背後的哲學意涵。隨後，將先前的探討導入更為寬廣的視野，闡述公務倫理的現代主義色彩，呈

本書首度出版於1979年，以尼日利亞女性 Nnu Ego 的一生為主軸，細膩描寫母職在父權社會中的重量與矛盾。她在第一段婚姻中無法生育而被放逐，隨後在拉各斯成為母親，卻並未因此獲得安穩的人生。戰爭、貧窮與被遺棄接連而來，她必須獨自撐起家庭，也承受「母親」這個角色所帶來的期待與犧牲。本書不將母性浪漫化，而是誠實呈現其艱難與孤獨。Buchi Emecheta 以沉著而富同理心的筆觸，書寫女性在傳統、殖民與現代化夾縫中的掙扎，使本書成為非洲女性文學的重要經典。First published in 1979, The Joys of Motherhood is Buchi Emecheta’s powerful and unsentimental portrait of womanhood, motherhood, and survival in a patriarchal society. Set in Nigeria against the backdrop of colonial rule and World War II, the novel follows Nnu Ego, a woman whose worth is measured almost entirely by her ability to bear children. After being cast out of her first marriage for infertility, she eventually becomes a mother in Lagos—only to discover that motherhood brings not security, but relentless hardship, sacrifice, and isolation. Abandoned by her husband and unsupported by her community, Nnu must fight to protect herself and her children in a rapidly changing world. Written with clarity, emotional restraint, and deep compassion, this enduring

★強尼．萊汀為知名的機動戰士鋼彈 MSV人物。其鮮紅色的專屬座機極具特色，模型化後廣受好評，締造出漂亮的銷售成績。★近年亦在「基連的野望」，「SD鋼彈G世代」等等電玩遊戲中頻繁登場。★本作品是以「強尼．萊汀」的人物形象為中心主軸，加上豐富MSV機體的原創漫畫。以FSS（Federation Survey Service）之名廣為人知的組織，其萌芽時間可以追溯到地球聯邦軍誕生之時。一年戰爭時，聯邦軍

以FSS（Federation Survey Service）之名廣為人知的組織，其萌芽時間可以追溯到地球聯邦軍誕生之時。一年戰爭時，聯邦軍的各戰區司令部在占領地區回收了吉翁公國軍遺棄或拋棄的兵器以及各式裝備，並且開始調查。當初此工作是由各軍區獨自進行，最糟的情形是由於排他意識等因素，在對上級司令部進行報告時故意敷衍了事。但在一年戰爭結束後的U.C.0080，聯邦軍以接收優越的公國軍技術為目的而設

以FSS（Federation Survey Service）之名廣為人知的組織，其萌芽時間可以追溯到地球聯邦軍誕生之時。一年戰爭時，聯邦軍的各戰區司令部在占領地區回收了吉翁公國軍遺棄或拋棄的兵器以及各式裝備，並且開始調查。當初此工作是由各軍區獨自進行，最糟的情形是由於排他意識等因素，在對上級司令部進行報告時故意敷衍了事。但在一年戰爭結束後的U.C.0080，聯邦軍以接收優越的公國軍技術為目的而設

以FSS（Federation Survey Service）之名廣為人知的組織，其萌芽時間可以追溯到地球聯邦軍誕生之時。一年戰爭時，聯邦軍的各戰區司令部在占領地區回收了吉翁公國軍遺棄或拋棄的兵器以及各式裝備，並且開始調查。當初此工作是由各軍區獨自進行，最糟的情形是由於排他意識等因素，在對上級司令部進行報告時故意敷衍了事。但在一年戰爭結束後的U.C.0080，聯邦軍以接收優越的公國軍技術為目的而設

以FSS（Federation Survey Service）之名廣為人知的組織，其萌芽時間可以追溯到地球聯邦軍誕生之時。一年戰爭時，聯邦軍的各戰區司令部在占領地區回收了吉翁公國軍遺棄或拋棄的兵器以及各式裝備，並且開始調查。當初此工作是由各軍區獨自進行，最糟的情形是由於排他意識等因素，在對上級司令部進行報告時故意敷衍了事。但在一年戰爭結束後的U.C.0080，聯邦軍以接收優越的公國軍技術為目的而設

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國際上統計分析所使用之電腦套裝軟體以SAS（Statistical Analysis System）及SPS（Statistical Productand Service Solutions）最為知名，其在各行業之應用也最為普遍。 在國際學術界有個共識，凡是用SAS與SPSS統計分析結果，在學術交流中可以不必說明計算法，由此可見其權威性與信譽度。可是光學會電腦套裝軟體操作，而沒有辨別使用正確統計

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