Internal Revenue Service

In Rosie Young: A Lifetime of Selfless Service, Moira Chan-Yeung presents a brief history of Professor Young’s remarkable career in medical education and administration at the University of Hong Kong (HKU) and her wide-ranging public service to the community over many decades. As the first female dean of HKU’s Faculty of Medicine, her career was deeply intertwined with the socio-economic development of Hong Kong. After her retirement from HKU, she continued to serve HKU and the community up to the present. This book illustrates her many contributions to the development of medical education in Hong Kong and to the university administration at HKU. Professor Young’s extensive public service in the field of medicine also helped improve primary care, hospital care, and public health in Hong Kong. In short, this book provides a valuable record of a female giant in Hong Kong’s medical history and documents her selfless and enduring service to the HKU community and Hong Kong society.

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 1

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping prof

Lone Survivor meets Marley & Me in this “inspiring and very moving” (Bear Grylls, host of the hit TV show Man vs. Wild) memoir of an extraordinary service dog whose enduring love brought a

Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a

Build Customer Relationships and Win Big Revenue!“Unbreakable relationships are crucial to success in business. Lou Imbriano captures what it takes to forge the kind of deep credibility that encourage

Deliver Valuable Service to a New World of CustomersAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age,

It is a big day at Cam?s school. The governor, who is running for president, is visiting for the dedication of a new library. Police officers, Secret Service agents, photographers, and news reporters

The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo

Using internal carbon pricing to address climate risks challenge-The case of Taiwanese enterprisesThe long-run abnormal returns and the subsequent SEO characteristcs of profit-exempted IPO firms in TaiwanImpact of gift promotion appeals with two types of givers on givers purchase intention

『本書採用目前流行的Event Storming（事件風暴）作為教學主軸，以刊登廣告系統為範例，帶著讀者完整走過一遍套用DDD的分析、設計與實作過程。書中除了基本的Entity、Value Object、Domain Service、Factory、Aggregate、Repository、Domain Event、Application Service等DDD戰術模式的詳細實作範例與設計取捨的討

◎大陸情勢總觀察 General Observation on Mainland China疫情重創全球經濟-中共治理內外交迫Hard hit of COVID-19 on Global Economy - the internal and external pressures of the CPC governance◎短評 Editorial Paragraph新冠肺炎衝擊中國大陸及全球經濟成

THE FIFTH GEORGE SMILEY NOVELA mole, implanted by Moscow Centre, has infiltrated the highest ranks of the British Intelligence Service, almost destroying it in the process. And so former spymaster Geo

Covering all four critical care board exams (anesthesiology, surgery, internal medicine, and neurology), Critical Care Medicine Review: 1000 Questions and Answers prepares you for exam success as well

This authoritative and comprehensive title is designed to enhance best clinical practices for all healthcare providers who care for military service personnel and veterans. The book is organized into

This eye-opening, richly authentic memoir by the longest serving chief of NYPD’s Internal Affairs Bureau reveals what it’s like to expose and put away the bad cops—so that they won’t tarnish the major

(Harold Flammer). This service in song is a contemplation of the hope we find in Christ. Incorporating new original anthems and fresh treatments of time-honored hymns and traditional sacred songs, thi

The Pied Piper pipes a village free of rats, and when the villagers refuse to pay him for the service, he pipes away their children as well.

The hotly anticipated sequel to the erotic sensation S.E.C.R.E.T.., where women’s sexual fantasies become reality Still wounded from a recent heartbreak, Cassie Robichaud throws herself into service w

Sixty years ago a young girl was brutally murdered - her internal organs removed and her body mutilated. Until now she lay undiscovered, sealed in an underground chamber. For the Edinburgh police for

Brilliantly evoking the long-vanished world of masters and servants portrayed in Downton Abbey and Upstairs, Downstairs, Margaret Powell’s classic memoir of her time in service, Below Stairs, is the r

Katherine Neville’s groundbreaking novel, The Eight, dazzled audiences more than twenty years ago and set the literary stage for the epic thriller. A quest for a mystical chess service that once belon

For Drucker, management was a moral force, not merely a tool at the service of the amoral market . . ."Maciariello and Linkletter provide a very thoughtful and challenging journey in understanding Dru