Quality and Customer Satisfaction in Tourism: a critical approach links two of the most important concepts in the tourism industry worldwide today. It not only covers quality management techniques but
This book is a study of consciousness, and states that consciousness is the primary field and moves forward resembling a particle-like encounter. The immediacy of consciousness allows a clearer unders
A history of the Civil Rights movement in the United States interweaves stories of Martin Luther King, Jr., Rosa Parks, Medgar Evers, as well as the personal accounts of lesser-known heroes.
The actor-playwright tells the story of a boy growing up in Alabama in 1963, a youngster who becomes torn between his idol, Dr Martin Luther King, and his father, a Korean War veteran who believes in
Some are born to be heroes. Some train to be heroes. One bears the weight of a world's survival on his shoulders and knows nothing of heroes. Gregor, a simple weapon smith's apprentice, is thrust into
The massive oil spill in the Gulf of Mexico in 2010 was not caused by BP, but by a contractor, yet BP got the blame. The toxic waste from the production of Apple products dumped in China in 2011 was n
The Annual Editions series is designed to provide convenient, inexpensive access to a wide range of current articles from some of the most respected magazines, newspapers, and journals published today
A collection of short stories from such authors as Ray Bradbury, H.P. Lovecraft, F. Paul Wilson, and Chelsea Quinn Yarbro explore the attractions and the horrors of the Halloween season.
Challenges the practices of popular deprivation diets while outlining a program for addressing metabolic imbalances that promote weight gain, in a guide that reveals the potential benefits of consumin
From Sara Shepard, author of the #1 New York Times bestselling Pretty Little Liars series, comes the nail-biting conclusion to The Lying Game. Sutton Mercer had the perfect life, great friends, and a
This handy, engaging, and gently humorous guide tackles the important subject of word structure and is a perfect resource for teaching Common Core State Standards. It looks at a variety of topics, suc
The yellow tea shop belonged to Etsuko hamster. She was full of kindness and made everyone welcome. Every day, Boz the Boatbuilder popped in for a pot of raspberry tea and a chat. They were best frien
In many businesses, sustainability is one person’s passion and responsibility. A large part of a sustainability coordinator's job becomes selling sustainability to other people in the business. This
Carrie and her little brother are evacuated to Wales and billeted at the home of the bullying Mr Evans and his timid sister Lou. Unhappy at home, they love visiting fellow evacuee, Albert, at the farm
In an objective scientific analysis, an astronomer speculates on the possiblitiy of UFOs and discusses the technology and theoretical principles required to make them possible. 20,000 first printing.
Philadelphia: A Railroad History describes the remarkable development of the railroad industry in Philadelphia and the intense competition that pitted the Pennsylvania Railroad against the Reading Rai
When Nathan Chaplin stepped out of the rain and into Mia's life, she believed at last she could put her sinful past behind her. But on her wedding night, Mia knew she could no longer keep her secrets
The 10th edition of Halliday’s Fundamentals of Physics builds upon previous editions by offering several new features to address the common course issues in calc-based Physics. Examples include: chapt
Operation and Modeling of the MOS Transistor has become a standard in academia and industry. Extensively revised and updated, the third edition of this highly acclaimed text provides a thorough treatm
Arizona State Museum Archaeological Series 204 Excavations at Cerro de Trincheras reports the work of a collaborative bi-national effort to study the important trincheras site of Cerro de Trincheras i
From one of our foremost experts on Asia and its history comes this brilliant dissection of the relationship between East and West. ?In three succinct essays, Patrick Smith investigates the East’s end
"Examines the life of Mira Lloyd Dock, a Pennsylvania conservationist and Progressive Era reformer. Explores a broad range of Dock's work, including forestry, municipal improvement, public health, and
Ways of the World is one of the most successful and innovative new textbooks for world history in recent years. This 2-in-1 textbook and reader includes a brief-by-design narrative that is truly globa
Whether you are an ardent follower of this fascinating artist, or just learning about her life and work, this lively volume offers an in-depth portrait of Niki de Saint Phalle's world, turbulent life
Quality living in old age is one of the important topics of our time. Intelligent design solutions can push back the limits on housing and care, in favor of a comprehensive trend toward integrated for
This unique two-volume primary source collection, expertly edited by the authors of American Horizons, provides a diverse set of documents that situate U.S. history within a global context. Covering p
This unique two-volume primary source collection, expertly edited by the authors of American Horizons, provides a diverse set of documents that situate U.S. history within a global context. Covering p
Gulf Kaleidoscope: Reflections on the Iranian Challenge analyzes potential U.S. strategies toward Iran and how different international actors are likely to respond to the U.S. pursuit of those strateg
In Hollywood, fame can be found on every corner and behind any door. You just have to know where to look for it. Nineteen-year-old Madison Parker made a name for herself as best frenemy of nice-girl
Hieroglyphs--the written language of Ancient Egypt--are fascinating to decipher and provide a unique view into Ancient Egyptian society. Learn about the origins of hieroglyphs and what they mean, as w
Evil never dies. . . . After escaping the horrors of the Dark Dimension, Elena and her friends can’t wait to attend Dalcrest College, the beautiful ivy-covered campus where Elena’s parents met. Life w
The time is ripe for a block-busting retrospective of one of our most beloved series. This second volume collects stories of the non-stop carnal carnival that Rebecca lustily depicts in graphic full-c
In this unprecedented work two decades in the making, leading historian Robert S. Wistrich examines the long and ugly history of anti-Semitism, from the first recorded pogrom in 38 BCE to its shocking
Contains fully worked-out solutions to all of the odd-numbered exercises in the text, giving students a way to check their answers and ensure that they took the correct steps to arrive at an answer.
