A celebration of the history of small, independent retail and the story of how mom & pop stores across the country still thrive on attentive customer service and renewed community support for loc
Successfully starting a new business venture depends upon more than having a brilliant idea, getting funding, and getting the product or service to market. Entrepreneurs must also learn to read the m
In the small town of Dogondoutchi, Niger, Malam Awal, a charismatic Sufi preacher, was recruited by local Muslim leaders to denounce the practices of reformist Muslims. Malam Awal’s message has been v
Long-awaited revision to a unique guide that covers both compilers and interpreters Revised, updated, and now focusing on Java instead of C++, this long-awaited, latest edition of this popular book te
From the eerie vestiges of the Sloss Furnaces to the unexplained (and un-booked) performances in the Alabama Theatre and rather otherworldly room service at the Tutwiler Hotel, Birmingham is truly one
This book can be a godsend for many persons--for those who suffer from alcohol addiction, for their friends and loved ones, and for those in the relevant helping professions. Its central message is th
Silvoso shows Christians how to knock down a perceived wall between commercial pursuit and service to God--and participate in an unparalleled marketplace transformation.
Jointly produced by Solution Tree Press and the Texas-based r4 Educated Solutions education service center, this text provides classroom teachers in grades 6-8 with practical, research-based suggestio
Safe, robust and economic operation of pressure vessels and piping is ensured through comprehensive pre-service quality assurance, in-service inspection and application of appropriate remaining life
When Secret Service agent John Mavio infiltrates a ring of organized crime leaders involved in an elaborate counterfeit money operation, including two violent Irish criminals from Hell’s Kitchen, he r
This volume presents the latest in pervasive computing and multimedia technologies. It covers an array of topics including video streaming, intelligent behavior modeling, tele-gaming, web service proc
A follow up to the profound message of Crazy Love, Pastor Francis Chan offers a compelling invitation to understand, embrace, and follow the Holy Spirit’s direction in our lives.?In the name of the Fa
The Pink Ribbon Bible combines the Bible's universal message of comfort and hope with an active contribution to the battle against breast cancer. $1.00 of the proceeds from each consumer purchase will
Introducing the women of the Order of Solace?three new novellas from the national bestselling master of erotic romance. The handmaidens of the Order of Solace are each named for the exquisite service
Now in its Fourth Edition, The Entrepreneurial Nutritionist gives practical advice on how to start and grow a private practice or consulting business. Timely topics covered include service marketing,
Activist and blogger Swanson (cofounder of AfterDowningStreet.org) warns that the eight years of the George W. Bush presidency witnessed unprecedented crimes against the US Constitution in the service
Modern society is plagued by fragmentation. The various sectors of our communities--businesses, schools, social service organizations, churches, government--do not work together. They exist in their
Many professionals in health, education, and community service roles are caught in a particular bind of identity—they live in a complex social borderland of credibility and professional authority whil
Positive Service Gets Positive Results— Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a
This volume studies how the literary elements in the Qur'an function in conveying its religious message effectively. It is divided into three parts. Part one includes studies of the whole Qur'an or la
"Wilderness in National Parks" casts light on the complicated relationship between the National Park Service and its policy goals of wilderness preservation and recreation. By examining the overlappin
This accessible Participant's Guide will enrich the experience of anyone using the Faith, Hope, and Luck individual and small group DVD study. It adds depth to Andy Stanley's lively, 5-message progra
Providing an holistic approach to IMS technologies, IMS: A Development and Deployment Perspective explores service architecture for development and delivery of IMS services. Approaching IMS from
Successfully starting a new business venture depends upon more than having a brilliant idea, getting funding, and getting the product or service to market. Entrepreneurs must also learn to read the m
This book provides a "work-in-progress" that seeks to capture the micro (direct service) and macro (managerial) perspectives related to identifying evidence for practice within the practice domain of
This book provides a "work-in-progress" that seeks to capture the micro (direct service) and macro (managerial) perspectives related to identifying evidence for practice within the practice domain of
Praise for the first edition 'Bill's message is clear and consistent, building on all that has gone before. His methods are trialled and tested - good stuff' - Ray Kingdon, Education & Training,
Advance Praise for Who’s Your Gladys?: “This book is destined to be a customer service classic. Marilyn Suttle and Lori Jo Vest share proven ways to attract happy customers and skillfully manage eve
Praise for the first edition 'Bill's message is clear and consistent, building on all that has gone before. His methods are trialled and tested - good stuff' - Ray Kingdon, Education & Training,
Parametric cost estimating models can be used for cost and schedule estimation for complex projects involving engineering, hardware, software, service, and IT. This book will help cost engineers and p
When Edward P. Djerejian arrived in Beirut for his first Foreign Service assignment, the city was a thriving metropolis, a nexus for a diversity of religious beliefs, political ideas, and cultural pr
Ever since its inception, the Web has changed the landscape of human experiences on how we interact with one another and data through service infrastructures via various computing devices. This interw
Service providers are increasingly called upon to serve clients at home, a setting even a seasoned professional can find difficult to negotiate. From monitoring the health of older populations to mana
C-130 Hercules first flew in 1954, an easily maintained aircraft which entered service with the USAF Tactical Air Command. Ten years later the Charlie 130 was providing the essential logistical suppor
Service providers are increasingly called upon to serve clients at home, a setting even a seasoned professional can find difficult to negotiate. From monitoring the health of older populations to mana
