In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted,
Perspective determines so much in life. The subject of prosperity has been a controversial message over the years, but also a very misunderstood message. Dr. Thompson takes a closer look at what God's
Originally published in 1970, Raymond Mungos picaresque account of his adventures with Liberation News Service in the wild years of 1967 and 1968 has been variously described as youthful, passionate,
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufa
This unique book will be essential reading for students and practitioners in health and social care, service users, and anyone involved in service-user involvement and community development.
This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. The book serves as a valuable reso
Jack Hoban was shaped by service in the U.S. Marine Corps, a life-changing epiphany at a Cold War bar, and mentorship under two masters: The 34th generation grandmaster of the shadowy art of the Ninja
Don't take it for granted that customer service jobs are always easy to get. The best jobs in any field are always the object of intense competition! This book will show how to enter, advance in, or e
This manual provides all that you need to get your courier service business up and running by providing you with an easy step-by-step approach. Start making income within days of purchasing this manua
Service orientation is emerging nowadays at multiple organizational levels in enterprise business, and it leverages technology in response to the growing need for greater business integration, flexibi
People have dreamed of machines, which would free them from unpleasant, dull, dirty and dangerous tasks and work for them as servants, for centuries if not millennia. Service robots seem to finally le
"Building on a feminist conception of individual autonomy, explores the obligation of the state to foster autonomy in its citizens, particularly the most vulnerable, through social service delivery. D
We know guilt, if at all, by the message of badness that it seems to communicate to us. LeRoy Aden notes that our tendency is to silence the message, when in fact we need to listen to our guilt feelin
Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device.
"The Modernization and Associated Restructuring (MAR) of the National Weather Service (NWS) was a large and complex re-engineering of a federal agency. The process lasted a decade and cost an estimate
Monday's Message is a weekly devotional consisting of fifty-two of the most popular messages sent out by author James Harrison through his weekly e-mail ministry. The unique and captivating style of R
Monday's Message is a weekly devotional consisting of fifty-two of the most popular messages sent out by author James Harrison through his weekly e-mail ministry. The unique and captivating style of R
In Pro JavaFX 2: A Definitive Guide to Rich Clients with Java Technology, Jim Weaver, Wool Gao, Stephen Chin, Dean Iverson, and Johan Vos show you how you can use the JavaFX platform to create rich-cl
Based on field trials with over 2,000 students and 215 educators, this one-of-a-kind resource presents all the background knowledge and skills needed to effectively use service learning in preK and pr
Spring 3.0是Spring在積蓄了3年之久後，隆重推出的一個重大升級版本，進一步加強了Spring作為Java領域第一開源平臺的翹楚地位。 Spring 3.0引入了眾多Java開發者翹首以盼的新功能和新特性，如OXM、校驗及格式化框架、REST風格的Web編程模型等。這些新功能實用性強、易用性高，可大幅降低Java應用，特別是Java Web應用開發的難度，同時有效提升應用開發的優
The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disinte
In The Aesthetics of Service in Early Modern England, Elizabeth Rivlin explores the ways in which servant-master relationships reshaped literature. The early modern servant is enjoined to obey his or
Electrical and computer engineers, and researchers in business and communications survey how information and communication technologies are being applied in a range of service industries. Among the ar
Intended for both graduate students and government administrators, this collection explores the nature and potential of Web 2.0 in public service, describes the current state of social media in public
Skills for Human Service Practice: Working with Individuals, Groups and Communities, 2e covers all the skills and theoretical frameworks that beginning practitioners and students in Human Services nee
This book is about the role labor unions can and should play in the modern service sector. Doellgast (employment relations and organization behavior, London School of Economics) draws on her research
Service provisioning in ad hoc networks is challenging given the difficulties of communicating over a wireless channel and the potential heterogeneity and mobility of the devices that form the network
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a ”WO
Functions of service-oriented software generally operate at a business level, a level abstract enough that information technology has rarely seemed appropriate. Over the past decade or so, however, su
If your translation of choice is the New International Version (NIV), and if you appreciate The Message for the freshness and insight it brings to your reading of the Bible, then you'll love the NIV a
