Striving for excellence in customer service is critical to gain a competitive advantage. It is the keystone for business growth and prosperity as it builds repetitive sales to existing customers and r
An operational review (or audit) is an evaluation made of management's conformity with policy and budgets. The corporation and its operations are analyzed, including appraisal of structure, controls,
Shows in a step-by-step manner how an operational review should be conducted.Demonstrates the differences between an operational and financial audit.Details how to identify which organizational system
Effective Operations and Controls for the Small Privately Held Business "Rob Reider is the ultimate 'on-target' consultant to the small business. Whether you are just starting out or have been in a s
Provides the tool necessary to determine and evaluate the effectiveness of a corporation's management of cash.Examines how operational activities can affect cash flow management.Shows how effective ca
MISSION ACCOMPLISHED As not-for-profits must increasingly achieve greater results with less resources, they are continually seeking ways to use such scarce resources with more economy, with greater e
Like top-notch athletes, corporations need to stay in fighting shape to compete. And assessing the fitness-both functionally and financially-of every corporate operation and activity is the role playe
The lives and careers of Sir Charles Stewart and his brother Lord Castlereagh take in a grand stage, from Britain and Ireland to the kingdoms and empires of western and central Europe. Throughout his
In Japanese culture, oni are ubiquitous supernatural creatures who play important roles in literature, lore, and folk belief. Characteristically ambiguous, they have been great and small, mischievous
Oni, ubiquitous supernatural figures in Japanese literature, lore, art, and religion, usually appear as demons or ogres. Characteristically threatening, monstrous creatures with ugly features and fe
The Jacobian of a smooth projective curve is undoubtedly one of the most remarkable and beautiful objects in algebraic geometry. This work is an attempt to develop an analogous theory for smooth proje
"Biosphere 2" rises from southern Arizonas high desert like a bizarre hybrid spaceship and greenhouse. Packed with more than 3,800 carefully selected plant, animal, and insect species, this mega-terra
Drawing on the wisdom of master teachers and her own extensive classroom experience, Reider explains how to empower students while establishing an "invisible" authority in the classroom.
This book provides a comprehensive introduction into photonics, from the electrodynamic and quantum mechanic fundamentals to the level of photonic components and building blocks such as lasers, amplif
