The African Development Bank commissioned four case studies on Debt Relief Initiatives, Development Assistance and Service Delivery in Ghana, Malawi, Senegal, and Uganda from the last quarter of 2006
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with to
The recent expansion of service-learning initiatives throughout American higher education is accompanied by the risk of idealistic and exuberant experimentation. Motivated by a great need for conscien
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition
State Service in Sixteenth Century Novgorod is about the first century of the legal development of the pomestie established by Ivan III after the conquest of Novgorod.
This work characterizes the latest research on the use of quality of service (QoS) in grid computing, for academicians, engineers, IT professionals, and researchers in fields such as parallel and dist
In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to
Today, community service activities are being combined with academic instruction to make learning experiences more meaningful and to show students the importance of giving back to the community. This
After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offer
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how ca
The Chinese Maritime Customs Service was an institution which for over eighty years held an integral role in facilitating foreign trade along the China coast and waterways. Established as the Imperial
This book provides a theoretical framework for reasoning about and pricing Internet tiered services, as well as a practical toolset for network providers to develop customized menus of service offeri
The book tells the story of how the British consular service in the Aegean, in the years of the British protectorate of the Ionian Islands (1815a€“1864) became an agency for the retrieval, excavation
In 1942, RAF flight controller Robert Wyse became a Japanese prisoner of war on the island of Java in Indonesia. Starved, sick, beaten, and worked to near-death, he wasted away until he weighed only s
Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term CareCarol Marshall, MAHow satisfied are your residents?One satisfied resident could equal thousands of dollars of i
Health service policy and health policy have changed considerably over the past fifteen years and there is a pressing need for an up-to-date sociological analysis of health policy. Not only have polic
The year 2005 marked the centennial of the founding of the United States Forest Service (USFS). Samuel P. Hays uses this occasion to present a cogent history of the role of American society in shaping
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. T
French rap star recounts his journey from the ghettos of Strasbourg through radical Islam to the Sufi message of universal love • Explains how the luminous message of love in Sufism now animate
"This book addresses the power of community service work and its guiding principles to bridge cultural divides, facilitate interethnic group development, and reduce ethnocentrism and ethnic conflict.
This book constitutes the thoroughly refereed papers presented at five international workshops held in conjunction with the 5th International Conference on Service-Oriented Computing, ICSOC 2007, in V
This book is a translation from Java to .Net as well as an expansion of the bestselling "Hibernate in Action." All traces of Java have been carefully replaced by their .Net equivalents in order to gu
Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and
The first book offering practical guidance on the related topics of dilapidations and service charge disputes, bridging the gap between heavy-weight legally focussed case law publications and the ligh
Human service organizations are under increasing pressure to demonstrate that their programs work. Organization Practice, Second Edition helps students and professionals in human services and nonprofi
Service (1874-1958) moved from Scotland to Canada at age 22, and wandering up and down the west coast of North America. He ended up in the Yukon, where he wrote a collection of poems that have become
