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出版日:2008/04/21 作者:David Schalkwyk  出版社:Cambridge Univ Pr  裝訂:精裝
Peter Laslett's comment, in The World We Have Lost, that in the early modern period 'every relationship could be seen as a love-relationship' presents the governing idea of this book. In an analysis that includes Shakespeare's sonnets and a wide range of his plays from The Comedy of Errors to The Winter's Tale, David Schalkwyk looks at the ways in which the personal, affective relations of love are informed by the social, structural interactions of service. Showing that service is not a 'class' concept, but rather determined the fundamental conditions of identity across the whole society, the book explores the inter-penetration of structure and effect in relationships as varied as monarch and subject, aristocrat and personal servant, master and slave, husband and wife, and lover and beloved, in the light of differences of rank, gender and sexual identity.
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Fanatically Relentless Customer Service
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出版日:2008/04/15 作者:Calvin Stovall  出版社:Itasca Books  裝訂:平裝
Remember the good old days when you called a company and a real person actually answered the phone? When a customer service rep actually followed through on their promise? When you walked up to a serv
優惠價: 79 419
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From Products To Services - Insights And Experience From Companies Which Have Embraced The Service Economy
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出版日:2008/04/04 作者:Young  出版社:John Wiley & Sons Inc  裝訂:精裝
During the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. Some have rejected the idea after careful
優惠價: 9 3150
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出版日:2008/04/01 作者:Richard M. Roberts  出版社:Goodheart-Willcox Pub  裝訂:精裝
Computer Service and Repair presents the most up-to-date information in the rapidly changing world of computers and their software. The text teaches the practices and principles needed to pass the Com
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出版日:2008/03/15 作者:Camilla Stivers  出版社:Georgetown Univ Pr  裝訂:平裝
Stivers (public administration, Cleveland State U.) considers the function of public service as a means to connect with the public so that they can express their opinions and confront issues such as 9
優惠價: 1 1977
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出版日:2008/03/12 作者:Mike Gagliano; Casey Phillips; Phillip Jose; Steve Bernocco  出版社:Fire Engineering Books & Videos  裝訂:精裝
Even though firefighters have strapped on some type of self-contained breathing apparatus (SCBA) for more than a century, the proud history of fire service always revered the toughest of the "smoke e
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出版日:2008/03/10 作者:Raymond J. Herek  出版社:Wayne State Univ Pr  裝訂:平裝
These Men Have Seen Hard Service recounts the fascinating history of one outstanding Michigan regiment during the Civil War.
優惠價: 1 2099
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出版日:2008/03/10 作者:John Footen; Joey Faust  出版社:Focal Pr  裝訂:平裝
Companies worldwide are rapidly adopting Service-Oriented Architecture (SOA), a design methodology used to connect systems as services, and Business Process Management (BPM), the art of orchestrating
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
The Best Service Is No Service: How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs
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出版日:2008/03/10 作者:Price  出版社:John Wiley & Sons Inc  裝訂:精裝
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.
優惠價: 9 1094
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出版日:2008/02/29 作者:Jacquenet  出版社:John Wiley & Sons Inc  裝訂:精裝
Save time & resources with this comprehensive guide to automation configuration for the value-added IP services of the future.As the Internet becomes the medium of choice for value-added IP service of
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出版日:2008/02/06 作者:Amy Hanser  出版社:Stanford Univ Pr  裝訂:精裝
This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs—service
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Service Encounters: Class, Gender, and the Market for Social Distinction in Urban China
90 折
出版日:2008/02/06 作者:Amy Hanser  出版社:Stanford Univ Pr  裝訂:平裝
This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs—service
優惠價: 9 1053
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Achieving Better Service Delivery Through Decentralization in Ethiopia
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出版日:2008/02/01 作者:Marito Garcia; Andrew Sunil Rajkumar  出版社:World Bank  裝訂:平裝
Achieving Better Service Delivery Through Decentralization in Ethiopia examines the role decentralization has played in the improvement of human development indicators in Ethiopia.Ethiopia has made ma
優惠價: 9 1350
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Evaluating Human Services: A Practical Approach for the Human Service Professional
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出版日:2008/02/01 作者:Reginald O. York  出版社:Allyn & Bacon  裝訂:平裝
Evaluating Human Services: A Practical Approach for the Human Service Professional, enables students to learn the skills of evaluation through practical application and analysis - from the simple to t
優惠價: 79 3038
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出版日:2008/01/31 作者:Bill Hefley (EDT); Wendy Murphy (EDT)  出版社:Springer Verlag  裝訂:精裝
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variet
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
出版日:2008/01/31 作者:Bill Hefley; Wendy Murphy  出版社:Springer Verlag  裝訂:平裝
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variet
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
出版日:2008/01/30 作者:Alexander Kolesnikov  出版社:Packt Pub Ltd  裝訂:平裝
This book is for those who want to build sophisticated Java web applications quickly and easily. It assumes that the reader is reasonably comfortable with the Java programming language, but no knowled
優惠價: 1 2519
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Professional Windows Powershell for Exchange Server 2007 Service Pack 1
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出版日:2008/01/04 作者:Joezer Cookey-gam; Brendan Keane; Jeffrey Rosen; Jonathan Runyon; Joel Stidley  出版社:Wrox Pr Inc  裝訂:平裝
Dramatically improve your implementation and administration of Exchange Server 2007 with the PowerShell tips contained in Professional Windows® PowerShellTM for Exchange Server 2007 Service Pack
優惠價: 9 1811
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出版日:2008/01/01 作者:結城浩  出版社:博碩文化  裝訂:平裝
本書的特徵有以下幾點:◆用Java語言所寫成的範例程式因為重構最主要的目的是改善軟體的體質,所以用具體的範例程式來解說是不可或缺的。◆詳細地解說重要的重構在Martin Fowler的『Refactoring』一書中,共用了70個重構的例子來說明。然而本書並沒有針對所有重構以同樣的篇幅來說明,而是針對重要的重構整理出要點,並做詳細的解釋。至於在本書中無法詳細解說到的重構部分,我們擇要在書末的附錄A
Java Web 應用開發技術實用教程 (21世紀高等院校規劃教材)(簡體書)
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出版日:2008/01/01 作者:王紅; 劉弘;   出版社:中國水利水電出版社(水利電力出版社)  裝訂:平裝
本書通過豐富的實例、深入淺出地講解和強大的項目實驗,引領讀者學習Java Web應用開發的完整體系,以及JavaWeb的各個組件在項目開發中的實際應用。本書共分9章,全面詳細地介紹了從事Java Web開發所應掌握的各種技術,主要內容包括JSP、Servlet、JDBC、JavaBean、EL表達式語言、JSTL、設計模式、MVC、Struts架構、打包與部署等。本書各章節都提供了多個例子,其中很
優惠價: 1 216
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Are You Being Served?: New Tools for Measuring Service Delivery
90 折
出版日:2007/12/27 作者:Samia Amin (EDT); Jishnu Das (EDT); Markus Goldstein (EDT)  出版社:World Bank  裝訂:平裝
In this volume aimed at those in international and government organizations, case studies from countries such as Mozambique, Uganda, and the Ukraine articulate methods for measuring service delivery i
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出版日:2007/12/15 作者:Helen Brafield; Terry Eckersley  出版社:Jessica Kingsley Pub  裝訂:平裝
Involving service users in both day-to-day and long-term strategic planning is known to empower clients and result in improved services, yet there is a lack of practical guidance on how this can be ac
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BEGINNING SPRING FRAMEWORK 2
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出版日:2007/11/21 作者:VAN DE VELDE  出版社:JOHN WILEY & SONS;LTD  裝訂:平裝
Beginning Spring Framework 2 shows beginning Java developers how to build serverside Java applications using the latest 2.0 release of the Spring Framework. The book does not assume any previous knowl
優惠價: 9 1366
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The Supernova Advisor: Crossing The Invisible Bridge To Exceptional Client Service And Consistent Growth
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出版日:2007/11/20 作者:Knapp  出版社:John Wiley & Sons Inc  裝訂:精裝
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.
優惠價: 9 1264
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出版日:2007/11/12 作者:Giulio Zambon; Michael Sekler  出版社:Apress  裝訂:平裝
As the majority of Java developers are only Web-tier developers; Java technologies like JavaServer Pages (JSP), JavaServer Faces (JSF), and Apache Tomcat are mainly applicable and relevant to their ne
優惠價: 1 1520
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用XML與JAVA創建程式生成器(簡體書)
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出版日:2007/11/05 作者:JCRAIG  出版社:科學出版社  裝訂:平裝
在程序設計和開發過程中,使用程序生成器可以減少代碼的編制工作。 本書將XML,JAVA,JSP及程序生成器等概念與方法結合起來,通過域分析的思路、方法、過程以及一些易于理解的示例,來介紹使用XML與JAVA創建程序生成器的方法與過程。書中并比較了不同方法的優劣,還介紹了許多創建程序生成器的捷徑。 本書系統地說明了如何規劃、設計及建立程序生成器。可作為程序開發人員及對程序生成器感興趣的人員的參考
優惠價: 87 188
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JAVA 2範例入門與提高(簡體書)
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出版日:2007/11/05 作者:艾力江  出版社:清華大學出版社(大陸)  裝訂:平裝
本書通過大量實用、經典的范例,由淺入深地介紹了Sun公司最新推出的軟件開發工具——Java。本書采用實例帶動知識點的形式,使讀者快速并逐步得到提高。本書每節即是一個實例,操作步驟詳盡,所用到的源文件均可在配書光盤的相應位置找到。 本書共分8個部分,內容包括Java概述、語言基礎、基本輸入與輸出、面向對象技術、Applet程序、圖形用戶界面、多媒體技術和網絡編程等。讀者可以按照操作步驟完成每個實例
優惠價: 87 204
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JAVA 程序設計教程習題解答(簡體書)
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出版日:2007/11/05 作者:HMDEITEL  出版社:清華大學出版社(大陸)  裝訂:平裝
《JAVA程序設計教程》一書在國內擁有眾多的讀者,具有很大的影響,本書作為其習題解答,有針對性地選擇了部分習題,給出了指導和解答,尤其適合教師,學生和自學者使用。
優惠價: 87 151
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JAVA程序员指南(簡體書)
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出版日:2007/11/05 作者:DOUGLAS A  出版社:清華大學出版社(大陸)  裝訂:平裝
《JAVA程序員指南》特點:對設計的強調開始于基本的設計模式(例如委托、代理、跨接、正面、單元集),并讓學生在需要時學到這個內容。統一建模語言(UML)使得教員可以采用圖形及易懂的風格表示面向對象的概念。
優惠價: 87 517
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Java程序設計與問題解決-基礎篇(第4版)(簡體書)
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出版日:2007/11/01 作者:(美)薩維奇  出版社:人民郵電出版社  裝訂:平裝
本書是國外高校采用率很高的Java程序設計經典教材。書中以介紹Java基礎知識為主,包括基本類型、字符串、控制流、類和方法的定義、數組、繼承等,同時將問題求解的技能、編程技巧和良好的編程實踐融會其中。書中覆蓋了J2SE 5.0的最新特性,并且包含新的可選講的圖形編程內容和貫穿全書的GUI材料。書中還包括豐富的自測題、編程技巧提示、快速參考以及常見編程錯誤等內容。 本書適合作為高等院校計算機專業本
優惠價: 87 256
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Competition over Content ─ Negotiating Standards for the Civil Service Examinations in Imperial China (1127-1279)
90 折
出版日:2007/10/31 作者:Hilde De Weerdt  出版社:Harvard Univ Pr  裝訂:精裝
Between the sixth and twentieth centuries, the civil service examinations created and maintained political coherence across the Chinese polity. Preparation for the examinations transformed the lives o
優惠價: 9 1693
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出版日:2007/10/30 作者:Robert A. Cropf  出版社:Longman Pub Group  裝訂:精裝
In addition to addressing the basics, American Public Administration: Public Service for the 21st Century stands out from other books in the market by offering a broader context in which to understand
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Lean for Service Organizations and Offices — A Holistic Approach for Achieving Operational Excellence and Improvements
95 折
出版日:2007/10/05 作者:DEBASHIS SARKAR  出版社:ASQ  裝訂:平裝
Service companies sometimes struggle with lean implementation due to the absence of a holistic approach to embed lean methods into the organizational fabric. Sarkar, author of several previous books o
優惠價: 95 2274
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Java程序設計與網絡編程(簡體書)
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出版日:2007/10/01 作者:梁普選  出版社:清華大學出版社(大陸)  裝訂:平裝
本書全面系統地介紹了Java語言基礎、Java面向對象的編程模式、界面設計、多線程編程、JOBC數據庫訪問、Applet的應用,在此基礎上重點講述了基于TCP/IP的Socket網絡接口編程、基于HTTP的Web基礎器編程、基于服務器端的Sevlet及JSP網站設計,最后講述了基于遠程對象的訪問技術。本書語言流暢,實例豐富,內容易懂。可作為計算機類、軟件技術類及網絡工程專業教材,也可供計算機網絡開
優惠價: 87 136
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The Message of Acts in Codex Bezae: v. 3: Comparison with the Alexandrian Tradition - Acts 13.1-18.23
90 折
出版日:2007/09/13 作者:Josep Rius-Camps; Jenny Read-Heimerdinger  出版社:Continuum Intl UK  裝訂:精裝
The third volume in the four-volume commentary on the Book of Acts, this work presents a fresh look at the text of Codex Bezae and compares its message with that of the more familiar Alexandrian text
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Service Breakthroughs: Changing the Rules of the Game
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出版日:2007/09/12 作者:James L. Heskett; W. Earl Sasser Jr.; Christopher W. L. Hart  出版社:Free Pr  裝訂:平裝
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceedi
優惠價: 79 694
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全國計算機等級考試二級教程.Java語言程序設計:2008年版(簡體書)
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出版日:2007/09/01 作者:教育部考試中心  出版社:高等教育出版社  裝訂:平裝
由國家教育部考試中心推出的計算機等級考試是一種客觀、公正、科學的專門測試計算機應用人員的計算機知識與技能的全國性考試,它面向社會,服務于社會。 本書在教育部考試中心組織下、在全國計算機等級考試委員會指導下,由有關專家執筆編寫而成。本書按照《全國計算機等級考試二級Java語言程序設計考試大綱(2007年版)》的要求編寫,內容包括:Java體系結構、基本數據類型、流程控制語句、類、數組和字符串操
優惠價: 1 224
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Palliative Care, Social Work and Service Users: Making Life Possible
90 折
出版日:2007/08/30 作者:Peter Beresford; Lesley Adshead; Suzy Croft; Dorothy Rowe (FRW)  出版社:Jessica Kingsley Pub  裝訂:平裝
Unlike health service managers who focus more on bureaucracy than patients, Beresford (social policy, Brunel U., London) and UK colleagues emphasize the values that guide people in coping with loss an
優惠價: 9 3182
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出版日:2007/08/30 作者:Jaswant Singh; Strobe Talbott (FRW)  出版社:Indiana Univ Pr  裝訂:精裝
In Service of Emergent India is an evocative insider's account of a crucial period in India's history. It provides an in-depth look at events that changed the way the world perceived India, and a uniq
優惠價: 1 2400
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出版日:2007/08/15 作者:Morley D. Glicken  出版社:Rowman & Littlefield Pub Inc  裝訂:平裝
A Guide to Writing for Human Service Professionals helps students and professionals in the human services learn to improve their writing by explaining the process and rules of writing in non-technical
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