Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
The Adair legacy concludes with a shocking revelation? Kidnapped and held captive for weeks, Shelby O'Hara is grateful to be rescued by handsome secret service agent Daniel Henderson. But the rebellio
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
Some manga offer you stories about zombies...others, robots...others, otaku--but onlyThe Kurosagi Corpse Delivery Service would offer you a story about a zombie robot otaku! And that's just thefirst o
The Kurosagi Corpse Delivery Service is back...only to find they've got competition from an evil rival version of themselves, not to mention an...American cartoon version of themselves? But don't fear
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
CareerPro Global's senior writing team develops hundreds of interview and job-winning Senior Executive Service (SES) applications each year, and The Roadmap to the Senior Executive Service has been wr
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th
The CHILTON 2010 ASIAN VOLUME 5 SERVICE MANUAL now includes even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
Since its founding in 1951, the Epidemic Intelligence Service has waged war on every imaginable ailment. With suitcases kept packed, vaccinations at the ready, the EIS’s little-recognized medical prof
The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants abo
The psychology behind truly exceptional customer service. "Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or t
In today's competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of Ame
Envisioning a system of higher education that meets community needs by cultivating in students a commitment to civic engagement, the authors of Service-Learning Code of Ethics equip readers with the n
This insightful book shows salespeople how to meet the needs of affluent clients—from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to secu
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-
Profitable beverage service is crucial to the success of many operations, yet it can be underutilized by managers and employees. Informative and practical in approach, this book helps readers understa
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a
A three-volume series that provides the intermediate-level pianist with classical music that is appropriate for the worship service. Pieces are arranged in each volume alphabetically and by classifica
We now are in the era of service innovations and service models that are enabled by AI and cognitive computing. Some analysts have created fears of a replacement of human workers by smart machines, wi
Ally Carter’s megabestselling Gallagher Girls series meets Veronica Mars with a paranormal twist when Jillian Cade’s (fake!) private eye service unearths far more than she bargained for.Jillian Cade d
The pilot of the Marine One helicopter reflects on his service under four Presidents, tracing the childhood dreams that inspired his career, his service in the Marines and his first encounters with th
AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH - the leading authority on automotive theory, service, and repair - has been thoroughly updated to provide accurate, current information on the latest technol
Part small business advice, part self-help book, the Bravo star shares her blunt yet rational wisdom, providing tips on entrepreneurship, customer service, management and women in business, and presen
UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant informat
