Service Virtualization

Software drives innovation and success in today's business world. Yet critical software projects consistently come in late, defective, and way over budget. So what's the problem? Get ready for a shock

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 1

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping prof

Network Function Virtualization: Service Function Chaining provides an architectural, vendor-neutral level overview of the issues surrounding the large levels of data storage and transmission requirem

Lone Survivor meets Marley & Me in this “inspiring and very moving” (Bear Grylls, host of the hit TV show Man vs. Wild) memoir of an extraordinary service dog whose enduring love brought a

Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a

It is a big day at Cam?s school. The governor, who is running for president, is visiting for the dedication of a new library. Police officers, Secret Service agents, photographers, and news reporters

『本書採用目前流行的Event Storming（事件風暴）作為教學主軸，以刊登廣告系統為範例，帶著讀者完整走過一遍套用DDD的分析、設計與實作過程。書中除了基本的Entity、Value Object、Domain Service、Factory、Aggregate、Repository、Domain Event、Application Service等DDD戰術模式的詳細實作範例與設計取捨的討

THE FIFTH GEORGE SMILEY NOVELA mole, implanted by Moscow Centre, has infiltrated the highest ranks of the British Intelligence Service, almost destroying it in the process. And so former spymaster Geo

The hotly anticipated sequel to the erotic sensation S.E.C.R.E.T.., where women’s sexual fantasies become reality Still wounded from a recent heartbreak, Cassie Robichaud throws herself into service w

Brilliantly evoking the long-vanished world of masters and servants portrayed in Downton Abbey and Upstairs, Downstairs, Margaret Powell’s classic memoir of her time in service, Below Stairs, is the r

INSTANT #1 NEW YORK TIMES BESTSELLER! "Prepare to meet your next obsession." -- Rebecca Ross, author of Divine Rivals From New York Times bestselling author Rachel Gillig comes the next big romantasy sensation, a gothic, mist-cloaked tale of a young prophetess forced on an impossible quest with the one knight whose future is beyond her sight. Perfect for fans of Jennifer L. Armentrout and Leigh Bardugo. Sybil Delling has spent nine years dreaming of having no dreams at all. Like the other foundling girls who traded a decade of service for a home in the great cathedral, Sybil is a Diviner. In her dreams she receives visions from six unearthly figures known as Omens. From them, she can predict terrible things before they occur, and lords and common folk alike travel across the kingdom of Traum's windswept moors to learn their futures by her dreams. Just as she and her sister Diviners near the end of their service, a mysterious knight arrives at the cathedral. Rude, heretical, and devilis

From award-winning and New York Times bestselling author Geraldine McCaughrean, an utterly immersive and unforgettable novel set during the London Blitz, inspired by the author's fatherWith World War II on their doorstep, the children of Greenwich, England, are being evacuated. But on the train meant to take them to safety, four of them decide they aren't ready to leave home. They climb out the carriage window just in time, forging an unlikely friendship. With their school taken over by the fire service, they spend their days trying to be useful. Lawrence is building a secret machine. Gemmy searches bombed-out homes for things of value--only to find an adorable mutt she can't even give away. Franklin wants to join the fire service, even if it means lying about his age. Olive looks after her father, haunted by the deaths of his fellow firemen. Together, the four friends roam the streets of London, discovering their resilience amongst the secrets of the city. But as the Blitz unleashes a

Using modified Delphi method to explore the key success factors of enterprise service volunteer groups: A case study of SME Honorary Instructors Association Exploring the impact of Martech on marketing strategy Exploring the impact of Martech on marketing strategy

This book piecestogether the history of HMS Tamar. From her launch into service to her roles as a hospital, theatre stage, and transport for military personnel, the Tamar carried not just people, but also their mundane dreams and ambitions ― for friends, families, and staying alive.

服務-學習的本質這本書，對我們這些在高等教育機構的教師、學生事務行政人員、行政主管、及學生，在理解、實施、提昇、或評論服務-學習的理念與實踐時，提供豐富的全方位資訊資源。唯獨Barbara Jacoby能提供如此豐富且及時的資源。─Rick Battistoni, director, Feinstein Institute for Public Service, and Providence Co

(Harold Flammer). This service in song is a contemplation of the hope we find in Christ. Incorporating new original anthems and fresh treatments of time-honored hymns and traditional sacred songs, thi

*The Sunday Times Bestseller* It is 1969 and James Bond is about to go solo, recklessly motivated by revenge. A seasoned veteran of the service, 007 is sent to single-handedly stop a civil war in the

Service users often say that the traits they most value in social workers are their ability to be non-judgmental, their listening skills and their sense of fairness: their strong ethical value base. But how can social workers ensure the decisions they make are ethically sound?This book offers guidelines to negotiating ethical dilemmas in various social work settings; from direct care work with individual service users to working within organisational and multidisciplinary contexts. It provides social workers with useful frameworks within which to re-visit their personal value base and enable more reflective, and therefore more effective, practice. Case studies and questionnaire style chapters encourage reassessment of values including views on abortion, female genital mutilation, drug and alcohol misuse and homosexuality. By assessing a range of dilemmas at both personal and organisational levels, this book offers the tools and resources to enable professionals and students to self-man

Katherine Neville’s groundbreaking novel, The Eight, dazzled audiences more than twenty years ago and set the literary stage for the epic thriller. A quest for a mystical chess service that once belon

The island of Anacapa, off the coast of California, is overrun with black rats which are threatening the ancient population of ground-nesting birds. Alma Boyd Takesue of the National Park Service is c

Moscow, 1965. Former Secret Service agent Leo Demidov is forbidden to travel with his wife and daughters to New York as part of a 'Peace Tour', meant to foster better relations between the two Cold Wa

When war broke out in 1914, Somerset Maugham was dispatched by the British Secret Service to Switzerland under the guise of completing a play. This title collects stories that are rooted in author's o

The Remains of the Day is a profoundly compelling portrait of the perfect English butler and of his fading, insular world postwar England. At the end of his three decades of service at Darlington Hall

Moving and uplifting, The Restaurant of Lost Recipes features more heartwarming tales from Kyoto’s Kamogawa Food Detectives as they recreate favourite dishes from their customers’ pasts.'Author Hisashi Kashiwai shows a tremendous amount of empathy for his characters as well as a gentle humor. You’ll laugh, you’ll cry, you’ll open a delivery app' - Apple BooksThe Restaurant of Lost Recipes, translated from Japanese by Jesse Kirkwood, is the second book in the bestselling, mouth-watering Japanese sleuthing series for fans of Before the Coffee Gets Cold, and follows on from The Kamogawa Food Detectives. This edition includes an exclusive Author letter.Tucked away down a Kyoto backstreet lies the extraordinary Kamogawa Diner. Running this unique establishment are a father-daughter duo who serve more than just mouth-watering feasts.The pair have reinvented themselves as 'food detectives', offering a service that goes beyond traditional dining. Through their culinary sleuthing, they reconstr

這次 Pedro 和夥伴們的任務不同凡響──他們要拍電影啦！劇組來到動物小鎮 Hollybush，氣氛熱鬧非凡，但一隻搞怪水獺卻差點讓整部片開天窗。從攝影棚到片場突發事件，冒險鼠小隊將用行動證明，無論在銀幕上還是現實中，他們都勇敢可靠。The newest sparkling title in the adored Adventuremice series!Get those cameras rolling - Pedro and co are off to Hollybush! There will be glitz, glam, and an out-of-control otter . . .All in service of ADVENTUREMICE: The Movie!

《科技合約教戰手冊》是由美國頂尖律訓專家David Tollen撰寫，匯集其數十年來為矽谷科技人士進行的培訓精華。作者將IT合約清楚劃分為四大類型：用戶端部署軟體（On-premise）、雲端服務（Cloud Service）、IT專業服務和IP轉讓，並詳細指導讀者如何撰寫工作說明書（SOW）、服務水準協議（SLA），同時探討如何修改最常引起爭議的條款，包括保密與資料保護、保證、補償與責任限制等，並從供應商和客戶的不同風險角度提供談判策略。 中文版特別提供中英對照條文，不僅方便實務工作者在國際商務場合中直接應用，對於想要了解軟體相關法律議題的讀者來說，也是一本結構完整、最適合入門的參考讀物。

In A New Documentary History of Hong Kong, 1945–1997, Florence Mok, Fung Chi Keung Charles, and other contributors analyse newly released archival records from the National Archives in London, the Government Records Service in Hong Kong, and other sources across the world. This documentary collection provides an updated and improved understanding of basic aspects of the city such as governance, economy, society, and culture. It also aims at investigating topics that are under-exploited in previous sourcebooks, such as race and diasporas, gender and familial relations, medicine and healthcare, and environment and natural disasters. Overall, this book offers an innovative and comprehensive long-term perspective of Hong Kong’s colonial history.

Wallace the whale loves to sing! But with his asthma, will he be able to fulfil his dreams of winning the Meadowtown singing competition? Come join Wallace in his journey as he learns how to cope with his asthmaThe Baby Bear Paediatric Care Series features stories of compassion, focusing on pressing conditions and illnesses facing children in today's world. Throughengaging storytelling and beautiful illustrations, children, parents and educators will learn about various childhood conditions, and how they are addressed by doctors and hospitals. The series aims to spark discussion, and to build awareness and hope in children and adults.ABOUT THE AUTHORSDr Leon Tan Yuan Rul is a paediatric resident based in KK Women's and Children's Hospital. Passionate in helping his young patients, he hopes to be able to play a part in motivating children in their asthma journeys.Dr Ting Chun Yi is an Associate Consultant with the Respiratory Medicine Service at KK Women's and Children's Hospital. She i

*2022 New York Public Library Best Illustrated Children’s Books Winner* Teach values of generosity, understanding and community with this calm and scrumptious story about a lunch cart that feeds the wildlife creatures in the local area. Furry noses sniff the air as mouthwatering smells waft down city streets, luring growling bellies to the Night Owl. Inside this elegant, horse-drawn establishment, a feathery cook works the grill, serving up tasty dishes for shift workers and operagoers alike: a mince pie for Fox, a ham sandwich for Badger and puddings for little Possums.Mouse, a poor street sweeper, watches as the line of customers swells, ever hopeful that someone will drop a morsel of food – but Owl’s cooking is far too delicious for more than a crumb to be found. As the evening’s service winds down, weary Owl spots trembling Mouse. Has he found his own night lunch, or will he invite this small sweeper inside for a midnight feast for two? From the imagination of two acclaimed picture

Chen Shui-bian is one of the most consequential -- and controversial -- politicians in Taiwan’s modern history. He broke the political grip of the ruling Kuomintang (Nationalist Party), winning the presidency in 2000 and paving the way for the first peaceful transfer of power to the opposition – the Democratic Progressive Party.But he was also convicted in four corruption-related criminal cases, and his actions inflicted great political harm on a young democracy. Ultimately, Chen will be remembered as the first president of Taiwan to be sentenced to jail.Chen’s intriguing story deserves retelling, and veteran journalist Osman Tseng is uniquely suited to the task. Tseng’s journalistic career spanned more than four decades with the Chinese language China Times as well as English media outlets, the China Post, and the China Economic News Service (CENS). This gave him a choice vantage point for observing Chen’s political ascent and the dramatic legal battles of his eventual downfall.◎代理經銷：

本書採取一種較為廣泛的視野，認為公共行政之倫理學應該包含善治（good governance）的層面。因此，內容除探討傳統「行政倫理」（Administrative Ethics）所著重的組織內部層級間適當關係外，還引介並闡述了當代人們關注民主政府之正當性和回應性的諸多課題，是以本書定名為《公務倫理》，意即「公共服務的倫理學」（The Ethics in Public Service）。故而本書的

New threats, new foes...and a new partner?! This hilarious, action-packed spy series―from the creator of Bird & Squirrel―is perfect for readers who love funny crime-fighting stories like The InvestiGators, The Bad Guys, and Dog Man!Agent 9 is back in action at the Super-Secret Spy Service, and it couldn’t come at a better time. The next assignment? Stopping the Wolf, a cunning canine who’s been hired by the sinister organization DiViSiON to hunt down the final pieces of a mind-control device. It’s a mission of such paramount importance that Nine must do the unthinkable―work with a partner! S4 teams up Agent 9 with Traps, a mouse who specializes in covert operations (and knitting too). Unfortunately, the partnership gets off to a rocky start. And despite their best efforts, the Wolf always seems to be one step ahead. With time running out and DiViSiON’s plans to take over the world nearly complete, can Nine overcome the toughest challenge yet: being part of a team?

From the New York Times bestselling author of A Deadly Education comes the fifth volume of the Temeraire series, as Will Laurence and Temeraire struggle to reunite and face the Napoleonic army on London's doorstep. “Novik has accomplished something singular with her Temeraire series. . . . At its heart, it’s a story about friendship that transcends not only time and class, but species.”―NPR For Britain, conditions are grim: Napoleon's resurgent forces have breached the Channel and successfully invaded English soil. Napoleon's prime objective is the occupation of London. Unfortunately, the dragon Temeraire has been removed from military service―and his captain, Will Laurence, has been condemned to death for treason. Separated by their own government and threatened at every turn by Napoleon's forces, Laurence and Temeraire must struggle to find each other amid the turmoil of war. If only they can be reunited, master and dragon might rally Britain's scattered resistance forces and take th

How did a peanut farmer from a small town in Georgia become the 39th President of the United States? Find out in this addition to the #1 New York Times best-selling Who Was? series!Everyone was rather surprised when small-town farmer Jimmy Carter first announced that he’d be running for president in 1976. When Jimmy told his mother, she replied, “President of what?” But this former naval officer and governor of Georgia was ready for the role. Jimmy Carter went on to become one of America’s most beloved political figures thanks to his honesty, strong faith, and compassion. Even today, Jimmy Carter is still dedicated to helping Americans through his extensive work as a philanthropist. He and his wife, Rosalynn, volunteer with Habitat for Humanity, building houses for the less fortunate and inspiring others to a life of service. Who Is Jimmy Carter? details the entire life of Jimmy Carter, beginning with his 1924 birth in Plains, Georgia. Readers will learn about his life as a p

本書內容改編自第12屆 iT 邦幫忙鐵人賽，Microsoft Azure 組冠軍系列文章 《白眼狼的30天Azure跳槽計畫》 第一本使用 Azure 雲端服務與 TypeScript 語言開發聊天機器人專書，帶讀者從需求出發，靈活使用 Azure 雲服務，設計自己的雲端系統架構解決方案，快速建置聊天機器人。本書旨在讓者具備自學雲端的能力，將來在面對不同應用場景，能使用你擅長的開發工具，選擇適合的雲端服務，靈活使用 Azure 雲端服務設計自己的應用程式。 書籍特色 新手也能輕鬆學 Azure!四大主題(無伺服器運算、資料庫服務、訊息服務、認知服務)一次滿足，手把手帶你用 TypeScript 實作! 🔹詳細的圖解操作流程，讓你熟悉使用 Azure 雲端平台 🔹整合 Azure 與聊天機器人，帶你建置、管理及部署應用程式 🔹列舉一個雲端架構，引導你善用 Azure 服務設計屬於自己的解決方案 精選主題 訊息交換平台 Microsoft Teams、LINE 🔹使用 Webhook 將 Web Service 連接至 Microsoft Teams 🔹理解 LINE Messaging API 打造聊天機器人 無伺服器運算 Azure Functions 🔹打造 Serverless API 🔹打造事件訂閱 Webhooks 🔹使用指令開發、測試、部署函式 資料庫服務 Azure Cosmos DB 、Azure Cache for Redis 🔹使用 SQL/Core API 搜尋 Cosmos DB 資料 🔹開發 RESTful API 存取 Cosmos DB 資料 🔹使用 Azure 建立 Redis Cache 緩存資料 訊息服務 Azure Service Bus 🔹使用 Queues 佇列傳訊 🔹使用發佈/訂閱 Topics 主題傳訊 🔹部署 Service Bus Trigger 事件觸發器 認知服務 LUIS、Custom Vision 🔹使用 LUIS 建立自然語言理解模型 🔹使用 Custom Vision 建立影像辨識模型 🔹整合認知服務加值聊天機器人 專業推薦 本書涵蓋雲端運算的概念與型態、技術實作、趨勢應用與產品實務，作者以自學累積的知識與實務經驗，結合了現行趨勢應用的聊天機器人，一步步帶你進入雲端世界。

Netflix二戰歷史新劇《慕尼黑交鋒》原著小說。1938年希特勒大舉入東歐前夕，歐洲情勢緊張，英國公僕與德國外交官在慕尼黑相遇，兩人並肩作戰，防止歐洲掀起戰爭。The tie-in edition of the upcoming Netflix film starring Jeremy Irons as Prime Minister Neville Chamberlain—a spy thriller about treason and conscience, loyalty and betrayal, set against the backdrop of the Munich Conference of September 1938.Hugh Legat is a rising star of the British diplomatic service, serving at 10 Downing Street as a private secretary to the prime minister, Neville Chamberlain. Paul von Hartmann is on the staff of the German Foreign Office—and secretly a member of the anti-Hitler resistance. Years before, the two men were friends at Oxford.Now war is on the horizon and Chamberlain is desperately trying to maintain the peace. When Hugh is given a set of top secret German documents from an anonymous source, it is clear Hartmann is trying to get back in touch. As a result, Hugh is ordered to accompany Chamberlain to Munich. Meanwhile, Hartmann travels on Hitler’s overnight train from Berl

Azure是微軟所提供的公有雲服務平台，提供超過600項的服務。本書可以幫助您快速熟悉Azure的核心產品，了解如何使用Azure上面的主要功能。本書由微軟認證Azure解決方案架構師所撰寫，內容涵蓋企業的主要應用範圍。 藉由本書，您將可以了解： ．何謂雲端服務 ．如何將企業內部的應用與服務遷移到Azure ．如何有效地管理雲端上的虛擬機器 ．如何部署與配置Azure App Service ．如何在Azure上運行無伺服器應用程式 ．如何管理Azure上的資料庫 ．部署可動態擴展的網路應用程式，讓成本效益最大化 ．使用微軟最新的安全技術，確保合規性以維護資料隱私

年度曼布克獎得主。作者以一個南非白人家庭的葬禮為主軸，藉年輕一代家庭成員的口提出家庭對長期工作的黑人女傭沒有遵守的承諾，深入描述他們從種族隔離年代到現今社會的種種故事。Discover the Booker Prize-shortlisted literary masterpiece of a family in crisis.'Astonishing' Colm ToibinThe Promise charts the crash and burn of a white South African family, living on a farm outside Pretoria. The Swarts are gathering for Ma's funeral. The younger generation, Anton and Amor, detest everything the family stand for - not least the failed promise to the Black woman who has worked for them her whole life.After years of service, Salome was promised her own house, her own land... yet somehow, as each decade passes, that promise remains unfulfilled.The narrator's eye shifts and blinks: moving fluidly between characters, flying into their dreams; deliciously lethal in its observation. And as the country moves from old deep divisions to its new so-called fairer society, the lost promise of more than just one family hovers behind the novel's title.In this story of a diminished family, sharp and

International Law is the definitive and authoritative text on the subject. It has long been established as a leading authority in the field, offering an unbeatable combination of clarity of expression and academic rigour, ensuring understanding and analysis in an engaging and authoritative style. Explaining the leading rules, practice and caselaw, this treatise retains and develops the detailed referencing which encourages and assists the reader in further study. This new edition has been fully updated to reflect recent developments. In particular, it has expanded the treatment of space law and of international economic law, and introduced new sections on cyber operations and cyber warfare, as well as reflecting the Covid-19 crisis. Both clarifying fundamental principles and facilitating additional research, International Law is invaluable for students and for those occupied in private practice, governmental service and international organisations.