本書專為飯店前檯從業人員、旅館觀光科系學生、飯店相關產業，以及愛好旅遊人士所編寫。全書共分八大單元，依照服務類型細分為55個章節。涵蓋訂房、登記住宿、客房服務等各大主題，提供您最完整的前檯英語會話，提升飯店人員或房客的英文表達能力。每章節分為Dialogue實況對話、Pair Work 會話練習、Words and Expressions字彙片語、Exercises成果驗收四大部分，依不同情境主題設計對話實例，補充相關字彙，並於課後備有問答、填空、翻譯等練習題型，測驗理解程度及應答能力。本書特色八大單元涵蓋主題廣泛本書共分為訂房、登記住宿、退房、住宿期間服務、商務中心、客房服務、餐飲服務、處理客訴及撰寫書信八個單元，完整收錄前檯服務者可能遇到的各種情境。55章節針對細節練習章節區分詳盡，涵蓋主題包含訂房流程、登記住宿、退房流程、結帳、打電話、傳真、交通服務、推薦餐廳、推薦餐點、處理客訴、基本書信撰寫方式等，多元豐富，可習得許多實用的前檯會話技巧。飯店必備常識說明章節中穿插補充各類飯店相關知識，幫助熟悉更多領域用語。豐富彩圖輔助理解提供專有用語、飯店相關字彙彩圖，幫助讀者理解，加強學習成效，一手掌握專業必修字彙。本書架構每單元涵蓋四大學習重點：實況對話（Dialogue）每章節有一至三則會話實例，能認識該主題會話過程，可學習飯店中服務人員與住客的英語溝通方式，生動實用。會話練習（Pair Work）每章節在會話範例後緊接數組會話練習，學生可運用該課資訊練習對話。字彙片語（Words and Expressions）每章節針對主題補充相關字彙、音標，輔以精美彩圖介紹，讓學習過程更為輕鬆容易。成果驗收（Exercises）每章節課後備有數種不同題型的測驗，包括問答、填空、造句、選擇、翻譯等，幫助練習所學會話、字彙和應對技巧。------------------------------------------------------------------------------------------搭配寂天雲APP聆聽訓練聽力最有效！掃描書封QR Code下載「寂天雲」App，即能下載全書音檔，無論何時何地都能輕鬆聽取專業母語老師的正確道地示範發音，訓練您的聽力。功能特色：● 透過本App，可下載每本書的音檔，即點即播。● App 內建掃描器，掃描書本內頁QR Code
Hospitality Finance and Accounting provides a uniquely concise, accessible and comprehensive introduction to hospitality, finance and accounting from a managerial perspective. By avoiding unnecessary
Hospitality Finance and Accounting provides a uniquely concise, accessible and comprehensive introduction to hospitality, finance and accounting from a managerial perspective. By avoiding unnecessary
This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and i
Over the past few years the hospitality industry has become a lot more sustainable than it used to be. However, the industry’s contribution to the sustainable development of our societies is still sig
Over the past few years the hospitality industry has become a lot more sustainable than it used to be. However, the industry’s contribution to the sustainable development of our societies is still sig
This book provides students with a series of critical reviews of issues in food and beverage management addressing a variety of managerial dilemmas of a more complex nature such as how important is th
This book provides students with a series of critical reviews of issues in food and beverage management addressing a variety of managerial dilemmas of a more complex nature such as how important is th
This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.The
This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. Th
本書專為飯店前檯從業人員、旅館觀光科系學生、飯店相關產業，以及愛好旅遊人士所編寫。全書共分八大單元，依照服務類型細分為55個章節。涵蓋訂房、登記住宿、客房服務等各大主題，提供您最完整的前檯英語會話，提升飯店人員或房客的英文表達能力。每章節分為Dialogue實況對話、Pair Work 會話練習、Words and Expressions字彙片語、Exercises成果驗收四大部分，依不同情境主題
本書專為飯店前檯從業人員、旅館觀光科系學生、飯店相關產業，以及愛好旅遊人士所編寫。全書共分八大單元，依照服務類型細分為55個章節。涵蓋訂房、登記住宿、客房服務等各大主題，提供您最完整的前檯英語會話，提升飯店人員或房客的英文表達能力。每章節分為Dialogue實況對話、Pair Work 會話練習、Words and Expressions字彙片語、Exercises成果驗收四大部分，依不同情境主題
《May I Help You？餐飲旅館英文》是為因應國際化之趨勢，培養專業、英語能力佳的服務人才而設計的餐飲旅館從業人員教材。書中分為餐飲與旅館兩大主題，依服務流程來安排主題，讓學習者能循序漸進地學到實用且得體的英文用語，增強溝通與實務能力。 本書主題餐飲篇：訂位、帶位、各類餐飲、抱怨處裡。結帳旅館篇：訂房、登記入住、引領房客、客房服務、退房架構與特點。實用對話：以實際的對話闡明主題，幫助融入
