The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values o
In the fast paced world of clinical training, students are often inundated with the what of electrophysiology without the why. This new text is designed to tell the story of electrophysiology so that
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.—Howard Schultz,
* The text continues to focus on providing a clear, understandable, up-to-date text that covers the core material of the field while including the most cutting-edge topics, including technology, inter
Retail is a dynamic and often ruthless world that equally influences, and is influenced by, the consumers it exists to serve. New players constantly emerge to satisfy consumer demand better; consumer
In 1951 Barney Rosset acquired Grove Press and proceeded to build it into one of the most controversial and influential houses of the era, publishing Henry Miller, Jack Kerouac, D. H. Lawrence, Octav
Lemon Grove dates to 1892 when it first appeared in the San Diego County records as "Lemon Grove." The tiny, whistle-stop town emerged during the "second gold rush," the rise of California's citrus i
Each entry in this New Grove series of composers and their operas is based on articles in The New Grove Dictionary of Opera, that feature information on the lives of individual composers, their works,
Each entry in this New Grove series of composers and their operas is based on articles in The New Grove Dictionary of Opera, that feature information on the lives of individual composers, their works,
The New Grove Dictionary of Music and Musicians is the most up-to-date body of musical knowledge ever gathered together. The New Grove composer biographies have been selected from the dictionary to br
Downers Grove is the haunting and tender story of Chrissie Swanson, a paranoid high school senior for whom graduating has become a matter of life or death. She's an unusual girl in an ordinary town.
The Orlando Sentinel described The Grove Book of Hollywood as "a marvelous overview of the mythical world of Screenland through the eyes of those who observed it firsthand." In pieces by bemused outsi
Pleasant Grove - The Summer of 1948 introduces you to new chareacters. Patty Pratt enters with a massive display at the annual talent show. Hump Buckner returns to his hometown after several years rec
Pleasant Grove - The Summer of 1948 introduces you to new chareacters. Patty Pratt enters with a massive display at the annual talent show. Hump Buckner returns to his hometown after several years rec
The Grove Encyclopedia of Classical Art and Architecture spans every art form, medium, and civilization the fall of the Roman Empire, The Grove Encyclopedia of Classical Art & Architecture is a compr
While its name connotes a pastoral vision beyond a pleasant wide place in the road, Garden Grove has expanded exponentially since pioneers founded it in 1874. Early cattle ranches gave way to walnut a
Quaint cottage meets tropical paradise in this delightful consideration of the homes, gardens, and interiors of "The Grove." Coconut Grove is a seaside hideaway filled with modest homes and charming
Founded in 1797, Spring Grove State Hospital, now known as Spring Grove Hospital Center, is the second oldest continuously operating state psychiatric hospital in the country. This volume will reveal
