"Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal
Every team needs a regular dose of team spirit to function at its best. That's why managers turn to these easy and effective activities for building camaraderie and cohesion. Now in its second edition
How do you go from competent manager to indispensable business asset? Do the math! Your success or failure is reflected in one number: the bottom line. So you’d better get a handle on the numbers tha
From the first impression to the last “thank you,” great service is the hallmark of great companies—like yours. Your service team may represent the first, last, or only interaction point between your
Most inventory professionals would gladly trade all the "latest thinking" books for a guide they could use to do their jobs better right now. Essentials of Inventory Management presents ready-to-use i
Intended for managers, this book offer advice on conducting an employee appraisal interview, identifies the five requirements for an effective performance review program, and provides sample forms. Or
With the development of new technologies and new ways of business, the web being a prime example, the sales profession has changed from a hardy army with sample cases to extremely focused people who f
The ultimate insider’s guide to getting the best deal on mortgages! Mortgage Confidential is an insider’s look at the mortgage process for anyone concerned with getting the best deal (and
Find out how to achieve exponential savings and breakthrough innovations in your organization with The Incredible Payback. Building on the 20 Best Practices in Procurement identified in the authors' p
Based on interviews with CEOs, this book defines the roles workplace learning and performance (WLP) professionals are expected to play as managers, analysts, intervention designers and implementors, c
Gaynor (a consultant) outlines the thought processes related to management and applies them to seven key areas of the manager's job administration, direction, leadership, dealing with people, taking a
Larry Ellison, the founder, president, and CEO of software development company Oracle, is notorious for his aggressive business tactics and flamboyant lifestyle. Drawing upon interviews with his colle
This resource provides subject specialists thrust into the role of project manager with skills, knowledge, and techniques for delivering results. Factors crucial to the success of any project are expl
Provides executives, managers, and human resource professionals with information on gauging human costs and improving productivity at the organizational, functional, and human capital management level
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Sinclair presents ideas and strategies for jumping into the frenzy that is eBay and walking away with a dream poodle lamp or selling an old toaster for the big bucks. Much of the first half of the boo
Contributors associated with the eBusiness Research Center at Pennsylvania State University, the various corporations that fund the center, and other institutions offer advice on both moving an existi
An expert guide to team building for new managers who want results. With the same brand of accessible and sage advice readers found in The First-Time Manager, this new offering from manage
How to take control of teams and projects even when you're not the boss. "When you're a project manager with a team of people who don't technically report to you, your challenge is to get Result
The psychology behind truly exceptional customer service. "Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or t
How to communicate -- meaningfully -- with people who are different from you. "In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must bu
Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more peopl
No matter what the line of work or kind of employer, people tend to suffer from the same basic career challenges. Whether the issue is pay, job loss, frustration at a lack of support, or dealing with
Before America even knew what deep-down body thirst was, four University of Florida scientists had invented something to quench it. Remember the Cola Wars, with Coke and Pepsi battling it
Illustrated with dozens of real-life examples, this guide for business leaders introduces seven techniques for mastering time. The focus is on the development of an intuitive sense of timing known as
"Parents today try too hard to be superhuman, often sacrificing their own well-being -- and relationships with friends, family, even their spouses -- to meet the ever-increasing demands of their child
Appropriate for a seminar or self-study, this guide asserts that management is the process of getting employees to become self-directed, and offers advice on training team members, working with people
With Brain Tattoos, you will learn exactly how to make your brand truly distinct - and unforgettable. Karen Post isn't going to waste your time with complicated theories or unnecessary marketing jargo
Tough calls is the ultimate inside look at how AT&T tried to cope with a "perfect storm" of fierce competition, economic turmoil, and punishing media scrutiny. It is also a cautionary tale to be h
Cohen (business administration, Touro University International) outlines ten principles that will help business leaders formulate and implement strategies for success. He illustrates ideas with strate
The author shares details of his own flirtation with wealth to probe the spiritual dimension of money, revealing the role money plays in people's lives, the source of envy, the difference between "fai
The way a business communicates with its employees can have a major impact on employee morale and other business factors. Corporate consultant Holtz looks at the four major types of internal communica
Writing for business leaders, two consultants outline a process for combining innovation with strategic planning. They explain the potential for creating a portfolio of new business opportunities and
Merkow, an e-commerce security advisor with a global financial services company, and Breithaupt, a project manager with a brokerage firm, offer strategies and solutions for companies with an Internet
Aimed at beginning to experienced Web developers, this reference provides information on a wide variety of issues relating to design, technology, content, and marketing. The volume begins with a mini
Lynn defines emotional intelligence (EQ) as "the dimension of intelligence responsible for our ability to manage ourselves and our relationships with others." She presents this guide for developing f
Combining research with success stories from large and small firms, the authors offer advice on boosting sales without increasing expenses. They describe techniques for every aspect of a complete sal
A consultant explains how companies can incorporate the fundamental concept of e-commerce i.e., forming effective, interactive relationships with members of a target audience into every aspect of thei
Computerworld columnist Moschella anticipates the next wave of computer innovation speculating on the information technology (IT) industry's next moves in the global market. The author begins with a
How to transform raw data into knowledge--and empower businesses with a significant competitive edge! What is a "data warehouse?" Its a database thats structured to support business decision making. A
