PSYCHOLOGICAL TESTING: PRINCIPLES, APPLICATIONS, AND ISSUES, Eighth Edition, discusses the fundamentals of psychological testing and examines test applications as well as present-day testing controver
The textile industry is becoming an increasingly competitive environment. Differentiating products by quality is particularly important. Testing can be performed both to improve product quality and ac
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
This authoritative handbook examines the community, district, and teacher leadership roles that affect urban schools. It will serve as a foundation for pedagogical and educational leadership practices
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
Written by the founder and executive director of the Quality Assurance Institute, which sponsors the most widely accepted certification program for software testingSoftware testing is a weak spot for
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
No topic is more central to innovation and current practice in testing and assessment today than computers and the Internet.This timely publication highlights four main themes that define current issu
A single comprehensive resource for the design, application, testing, and maintenance of rotating machines Filling a long-standing gap in the field, Electrical Insulation for Rotating Machines cov
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
Volume 13 relaunches the book series after a 9-year hiatus and addresses new directions in the field of educational ethnography. The authors in the book share methodological similarities, but their ap
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
Since its founding in 1951, the Epidemic Intelligence Service has waged war on every imaginable ailment. With suitcases kept packed, vaccinations at the ready, the EIS’s little-recognized medical prof
The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants abo
Envisioning a system of higher education that meets community needs by cultivating in students a commitment to civic engagement, the authors of Service-Learning Code of Ethics equip readers with the n
This insightful book shows salespeople how to meet the needs of affluent clients—from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to secu
leaders: he details the questions they must ask and the understandings they must secure if our public educational system is to be salvaged.?Howard Gardner, professor of education, Harvard University G
Discusses various topics related to animal rights, including hunting, medical testing on animals, vegetarianism, wearing animal products, keeping pets, and more
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a
An exciting and interactive children's cookbook. Both educational and playful. Developed and written by children's cooking authority Cricket Azima. Everybody Eats Lunch is one part cookbook, one part
The first novel in a brilliant new series by award-winning historian James L. Haley, featuring young midshipman Bliven Putnam as he begins his naval service aboard the U.S.S.Enterprise.It is 1801 and
To celebrate the centennial of America''s National Park Service, Picturing America''s National Parks brings together some of the finest landscape photography in the history of the medium, from America
A rare and fascinating portrait of the American presidency from the #1 New York Timesbestselling author of Mrs. Kennedy and Me and Five Days in November.Secret Service agent Clint Hill brings history
There is more third-party reading of email correspondence being done now than ever before: cybertools like algorithms may allow Google’s gmail service to place ads on your screen, but this immediately
An Intellectual History of School Leadership Practice and Research presents a detailed and critical account of the ideas that underpin the practice of educational leadership, through drawing on over 2
Spring 1915. As Europe erupts into war, Jack McColl, a spy for His Majesty’s Secret Service, is stationed in India, charged with defending the Empire against Bengali terrorists and their German allies
Ally Carter’s megabestselling Gallagher Girls series meets Veronica Mars with a paranormal twist when Jillian Cade’s (fake!) private eye service unearths far more than she bargained for.Jillian Cade d
One of America's greatest business enterprises, the Pullman Company provided outstanding service aboard a vast fleet of railroad passenger cars that could be found in almost every nook and cranny of t
Describes the work Disney did for the war effort, including the creation of training and educational films, shorts, posters for the homefront, and military-unit insignias.
May 1997, Russia, north of the Arctic Circle, a border patrol rookie receives a distress call from the long-abandoned Station 16, uninhabited since the heyday of massive nuclear testing more than thir
A latest entry in the successful educational series introduces young children to the natural wonders of space, combining striking photography with simple text discussing topics ranging from stars and
