This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values o
"This book explores the current efforts in service-learning to engage with diverse communities, specific issues and strengths associated with those communities, and strategies for assessing and reflec
The Future Directions of Educational Change features some of the leading scholars in the field of education as they engage in a theory- and evidence-based debate across three key components of educati
This fully updated guide for Art teachers has been brought up to date in line with the 2014 Code of Practice. Meeting Special Educational Needs in the Curriculum: Art provides tried and tested practic
Preparing Students for College and Careers addresses measurement and research issues related to college and career readiness. Educational reforms efforts across the United States have increasingly tak
Preparing Students for College and Careers addresses measurement and research issues related to college and career readiness. Educational reforms efforts across the United States have increasingly tak
A growing body of research evidence suggests that physical activity can have a positive effect on educational achievement. This book examines a range of processes associated with physical activity tha
This book examines the effects of education exchange on educational sovereignty in Indonesia. Since independence, Indonesia has increasingly relied on the education programs of foreign providers. The
Career Diplomacy is an insider's guide to the Foreign Service as an institution, a profession, and a career. In this thoroughly revised third edition, Kopp and Naland provide an up-to-date, authorita
This book, part of the new wave of political sociology in EU studies, examines the dialectics of construction/deconstruction of the European civil service through a succession of empirically grounded
This case study book represents current areas of interest in Educational Psychology embedded within current challenges teachers face in today’s middle and high school classrooms.
This case study book represents current areas of interest in Educational Psychology embedded within current challenges teachers face in today’s middle and high school classrooms.
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capabilit
This book seeks to equip those who coach educational leaders at the building and central office levels to host meaningful and productive coaching conversations. Readers will be introduced to the evoca
“These proud Annapolis graduates provide a glimpse of the achievements of and contributions made by today’s young service members, making a strong case that they are worthy of being called the next gr
This book is a reflection on the complexity of educational change in China through the lens of a senior academic who has occupied many diverse roles in the academe, from political worker to dean of fa
This book explores school educational policy through the lens of moral panic theory at a theoretical level, and through a select history of moral panics in school education during the twentieth and tw
Teachers Leading Educational Reform explores the ways in which teachers across the world are currently working together in Professional Learning Communities (PLCs) to generate meaningful change and in
Marketing, Sales & Service in the World of Work series provides an age-appropriate and interactive introduction to the nationally recognized Marketing career pathway using informal self-assessment ele
Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male working environments. It as
Flexible and effective service provisioning for supporting diverse applications is a key requirement for the next generation Internet. However, the current Internet lacks sufficient capability for mee
Comprehensive, engaging, and concise, the second edition of A Guide to Writing for Human Service Professionals offers students and professionals practical tools to improve their writing.
Comprehensive, engaging, and concise, the second edition of A Guide to Writing for Human Service Professionals offers students and professionals practical tools to improve their writing.
These are selected papers presented at the 5th International Workshop on Medical and Service Robots (MESROB 2016). The main topics of the workshop included: Exoskeleton and prostheses;
Chi-squared testing is one of the most commonly applied statistical techniques. The Chi-squared test and its modifications are adopted for testing goodness-of-fit of various probabilistic models and p
Ethics is a moral, philosophical, cultural and professional issue and it is an issue that specifically impacts on interpreting. The challenge and complexity of Public Service Interpreting (PSI) lies i
Contesting Governing Ideologies is the third volume in the Educational Philosophy and Theory: Editor’s Choice series and represents a collection of texts that provide a cutting-edge analysis of the ph
This book outlines the lives of six female members of the Irish Ascendancy, and describes their involvement with educational provision for poor children in Ireland at the end of the long eighteenth ce
This book analyses the doctrinal structure and content of secondary liability rules that hold internet service providers liable for the conduct of others, including the safe harbours (or immunities) o
Real and Relevant provides teachers with a realistic, integrated, and inspirational guide for how to lead service and project-based learning with their students.
Real and Relevant provides teachers with a realistic, integrated, and inspirational guide for how to lead service and project-based learning with their students.
The recent review of the Diploma in Social Work highlighted the fact that children and young people who are in care have less successsful records of educational achievement than their peers. Social Wo
Drawn from lectures given at Westminster Abbey Institute, this volume brings together 13 essays and dialogues on moral aspects of public service: the good that is public servants' purpose, what it
The Eritrean National Service (ENS) lies at the core of the post-independence state, not only supplying its military, but affecting every aspect of the country's economy, its social services, its publ
Special Educational Needs and Disabilities in Schools is a key resource in supporting student teachers during and beyond their teaching training to begin to understand how, and be able, to address the
Bringing Down the Educational Wall studies the causes of educational expansion in a global sample of developing and developed countries from 1960 to 2005. The book explores how the interaction between the economic context of nations (economic development and inequality) and political factors (the type of political regime and the ideology of dictatorships) influences countries' educational outcomes. The book's main contributions are the exploration of ideological differences between autocratic regimes and the tracing of changes in different parts of the income distribution, which accounts for education expanding to broad sectors of the population. Bringing Down the Educational Wall introduces a new database on the ideology of dictatorships and uses quantitative methods and case analyses to test its theoretical arguments. This work will help students in comparative politics and political economy courses to develop their understanding of redistributive policies and the effects of politica
This work is the first to examine the educational philosophy of Elijah Muhammad, the patriarch of the Nation of Islam and a pivotal leader in America's history.
International service learning (ISL) programs are growing more popular with students looking to advance their skills and knowledge to become global citizens. While the benefits of these programs among
Educational research often discounts the uniqueness and ubiquity of software and the hidden political, economic and epistemological ways it impacts teaching and learning in K-12 settings. Drawing on t
