Trustworthiness technologies and systems for service-oriented environments are re-shaping the world of e-business. By building trust relationships and establishing trustworthiness and reputation ratin
Due to the dramatic increase in competition over the last few years, it has become more and more important for Internet Service Providers (ISPs) to run an efficient business and offer an adequate Qual
Praise for Service-Oriented Architecture "This book provides a superb overview of the SOA topic. Marks and Bell provide practical guidance across the entire SOA life cycle-from business imperatives a
This book deals specifically with the contentious issue of seva, organized service to humanity, which was Vivekananda's legacy to his followers. It is a distinctive contribution to the study of the Ra
How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both b
Conventional wisdom has it that the port town of Banten on the western tip of Java, plummeted from prosperity to poverty over the course of the century. Japanese historian Ota, whose main interests ar
Volume 15 of Advances in International Marketing explores the current research in international service marketing through the eyes of scholars from eight different countries on three continents. A tr
This is a systematic review on how innovations in health service practice and organisation can be disseminated and implemented. This is an academic text, originally commissioned by the Department of H
This book explores the aspirational principles and actual practices concerning lawyers’ pro bono service. It begins from the premise that both the profession and the public have much to gain from red
Ortiz served in the US Foreign Service under six presidents, in postings from the Middle East and Ethiopia to Latin America and that diplomatic capital Washington, DC. His memoir reflects on the hazar
This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000
Practical strategies for better customer service based on the principlesof servant-leadershipIndividuals in the workforce and the clients they serve are the fundamental building blocks of every compan
* Provides a broad overview of modeling approaches and solution methodologies for addressing inventory problems, particularly the management of high cost, low demand rate service parts found in multi-
A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base and sharing his time-tested
Public service reform, or public sector reform, has been a hot topic among political scientists in recent years as most existing government structures are inadequate to cope with the ever-changing env
As a fully documented study of a Second World War Secret Intelligence Service (SIS) operative, Our Man in Yugoslavia is absolutely unique. Its subject is Owen Reed, an army officer recruited into SIS
All IP in 3G CDMA Networks covers all the key aspects of UMTS and its implementation from both the engineering designer and the operator and service providers' point of view. It addresses the essentia
Building the E-Service Society is a state-of-the-art book which deals with innovative trends in communication systems, information processing, and security and trust in electronic commerce, electroni
This book provides the first overview of the service technologies available to telecoms operators working in a post-convergence world. Previous books have focused either on computer networks or on tel
This book suggests how teachers and community partners can use service-learning in ways that can systematically enhance student academic outcomes and their civic education and lead to their informed a
The U.S. Forest Service celebrates its centennial in 2005. With a new preface by the author, this edition of Harold K. Steen’s classic history (originally published in 1976) provides a broad perspecti
Imagine a safer and more efficient fireground without the expense of the latest equipment or technical training. Crew Resource Management for the Fire Service aims to reduce injuries and fatalities on
This book candidly provides assistant professors and graduate students contemplating a career in academia with practical information that will facilitate their meeting collegiality and service expecta
The Multimedia Messaging Service (MMS) is regarded as the best-of-the breed of proven messaging technologies, surpassing SMS and electronic mail to offer a truly multimedia experience to mobile users.
In 1904, the Canadian Bank of Commerce transferred teller Robert W. Service to the Yukon Territory. Soon, he was famous as the poet who chronicled the Klondike gold rush and the savage beauty of the
This volume represents a breakthrough discussion of the research issues surrounding innovative pedagogies. Using service-learning as its focus, it explores ways in which researchers and evaluators can
While more and more data is shifted from circuit-switched to packet-switched networks, the users of these networks expect a smooth, continuously unproblematic service (unrelated to the amount of data
QoS (Quality of Service) and Network Management are old topics. However, the fusion of IP style multimedia and wireless networks (3G) means that network managers who might previously have dealt with o
The Cinema of Ken Loach: Art in the Service of the People examines the linking of art and politics that distinguishes the work of this leading British film director. Loach's films manifest recurrent t
In Teaching Service and Alternative Teacher Education: Notre Dame's Alliance for Catholic Education, Michael Pressley and his fellow contributors provide the history of ACE. They also offer a blueprin
Quality of Service is expected to become the most important communications topic in the new millennium.The acclaimed author, Gilbert Held, provides a comprehensive guide to obtaining a Quality of Serv
Service learning, as defined by the editors, is the generation of knowledge that is of benefit to the community as a whole. This seventh volume in the Outreach Scholarship book series contributes a
As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in
The explosion of traffic over data communications networks has resulted in a growing demand for Quality of Service (QoS) techniques to ensure network reliability, particularly in regard to e-commerce
Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of supe
Bigger allowances. Better clothes. More toys. Bigger, better, more is how the world determines who's special and who's not. It's a message your kids are hearing every day. But it's not God's message.
Quality of Service (QoS) is continuously growing in importance in the telecommunications industry because competition is growing fiercer by the day. By drawing on 30 years of experience, William C. Ha
The notion of service was ingrained in medieval culture, and not just as a part of the wider concept of patronage: it is prominent throughout the language and life of the time. These studies examine t
The 14 essays presented here focus on moral standards in public service, with special attention to the role of public officials and the constraints placed on them by the political environment of liber
