Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process.Conciliation in Healthcare provides
Using her own experiences, Cook describes, for business managers, how to develop and sustain customer service focus. She outlines how to plan, introduce, and sustain a program that is designed to incr
The unique, audience-centered approach of this top-selling book emphasizes that success in public speaking depends on how listeners interpret the message. Public Speaking: An Audience-Centered Approac
Librarianship is a service profession and not a bottom-line oriented business. As such, librarians don't normally assign a high priority to efficiency of operations; however, opportunities to improve
A guide to the game of tennis covers such basic skills as forehand and backhand strokes, serving, service returns, and volleying; demonstrates techniques like body position and gripping the racket; an
Beginning with August, this education plan outlines a theme, book of the month, writing contest, hall poster, message board, and inspirational quote for engaging an entire elementary school in a readi
Teaching Secondary and Middle School Mathematics is designed for pre-service or in-service teachers. It combines up-to-date technology and research with a vibrant writing style to help teachers grasp
In this practical text, readers "watch" experienced and effective psychologists, counselors and other human service professionals practice consultation and collaboration. By reading and responding to
YOUR REAL FRESHMAN ORIENTATION GUIDEAfter years of standardized tests, group projects, community service, and high school woes, you’ve finally made it to college. So, what now?Answering the all-too-fa
Edited by the Head of Psychology for HM Prison Service and the National Probation Service, and fully updated to take account of structural changes within these Services, Psychology in Prisons takes an
Realizing the Dream of R. A. Kartini: Her Sisters’ Letters from Colonial Java presents a unique collection of documents reflecting the lives, attitudes, and politics of four Javanese women i
Dr. Sarah Halifax decoded the first-ever radio transmission received from aliens. Thirty-eight years later, a second message is received and Sarah, now 87, may hold the key to deciphering this one, t
For 4,000 years, the lavish crypt of the Pharaoh Mamose has never been found...until the Seventh Scroll, a cryptic message written by he slave Taita, gives beautiful Egyptologist Royan Al Simma a tan
"This is an original, powerful and ground breaking book. It is utterly fascinating and charts a path that gives me, and will give others, hope for a better future. Linebaugh sends an important message
From the pen of one of the world's most beloved Christian writers, this book-by-book guide ably and engagingly introduces beginners to the essential purpose and message of each New Testament writing.
Rob Parsons' message is for anyone who cares about prodigals. He urges us to be released from false guilt, to stop judging each other, and to remember that God, the perfect parent, has trouble with hi
本書深入淺出地介紹了輕量級開源框架Hibernate 3的功能，敘述清晰，簡潔明了。主要內容包括Hibernate的基本體系結構、如何使用Java 5注解和基于XML的映射文件來表示映射信息，并討論了Hibernate Session對象和HQL的使用。本書結合大量實際代碼，力圖使讀者能夠更好地學習并掌握Hibernate的使用。 本書適合Java開發人員閱讀。 作者簡介： Dave M
Tierno Bokar (1875-1939), African mystic and Muslim spiritual teacher, was remarkable for the drama of his life story (which was made into a recent play directed by Peter Brook). His message of religi
An investor's portal into the fast growing world of real estate investing, this entertaining story is an engaging metaphor with an appealing message that is easy to grasp and instantly applicable in
In his extraordinary new book, Terrence Real, distinguished therapist and bestselling author, presents a long overdue message that women need to hear: You aren’t crazy–you’re right! Women have changed
This new gift book series features short messages that hold the same significance as a sweet kiss on the cheek of a dearly loved friend, sister, or child. Photographs enhance the message, and the simp
For elementary and middle school teachers, or those doing in-service work, this volume lays out teaching methods, organizational approaches, ideas, activities, and lesson plans they can use for math a
The principal message of this book is that thermodynamics and statistical mechanics will benefit from replacing the unfortunate, misleading and mysterious term “entropy” with a more familiar, meaningf
The principal message of this book is that thermodynamics and statistical mechanics will benefit from replacing the unfortunate, misleading and mysterious term “entropy” with a more familiar, meaningf
This book presents a wide range of modelling, analysis and assurance techniques that address computer network dependability, security and quality of service (QoS). In-depth coverage of technical mater
Improving the Business Environment in Latvia: The Impact of FIAS Assistance tracks the process through which the Foreign Investment Advisory Service (FIAS) of the World Bank Group advised the governme
The author of The Fine Art of Small Talk makes recommendations for managing more complicated topics, from giving a negative performance appraisal to submitting a complaint to a service provider, in a
Effective data presentation is an essential skill for anybody wishing to display or publish research results, but when done badly, it can convey a misleading or confusing message. This new addition to
Sell the Feeling has a crucial message for anyone who wants to attract more clients, customers, or repeat business: ""People buy based on feelings."" Sell the Feeling shows readers how evoke the essen
Next Generation Networks (NGN) provide ubiquitous connectivity with pervasive accessibility to service, application, content and information. NGN will bring tremendous advantages to companies and ind
Incorporating tradition meansinfusing a common identity with new dynamism. This is the message the Austrian architectural firm seeks to convey with its buildings. With Vienna’s museum district, Zurich
Most pre-service education students are enthusiastic about the progressive, constructivist, and student-centered theory and practice advocated in many teacher education programs and by the National Co
