VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department.
This book details the findings of a small-scale research study on the use of real-time coaching in pre-service teacher education, founded upon the nexus of teacher education, mentoring, immediate feed
This edited volume explores the state of inclusive governance in South Asia. It particularly examines the nature and scope of inclusiveness noticed in the parliament and civil service in Bangladesh, I
Black and White is a book of 32 evocative images of political conflict and confrontations in the streets taken by Howard Epstein when he was a photographer for Liberation News Service. The collection
From the Marine Corps to College: Transitioning from the Service to Higher Education offers clear and accessible information transitioning Marines need in order to find success in their pursuit of hig
The process for getting into a military service academy is not the same as that for getting accepted to a private or public university. This book walks prospective students and their families through
In an age fraught with terrorism, United States Secret Service canine teams risk their lives to safeguard the president, vice president, their families, visiting heads of state, and a host of others.
Written by a collection of experts in the field, this important new text provides a critical and constructive analysis of the ways in which service users and carers engage with health and social care
So much to read, so little time? This brief overview of Thank You for Your Service tells you what you need to know—before or after you read David Finkel's book. Crafted and edited with care, Worth Books set the standard for quality and give you the tools you need to be a well-informed reader. This short summary and analysis of Thank You for Your Service includes: Historical contextChapter-by-chapter overviewsProfiles of the main charactersImportant quotesFascinating triviaGlossary of termsSupporting material to enhance your understanding of the original work About Thank You for Your Service by David Finkel: Pulitzer Prize–winning author David Finkel's Thank You for Your Service is an intimate and powerful account of the lives of Iraq veterans after they return home. Having depicted life on the front lines in Baghdad in his first book, Finkel follows the struggle of the same soldiers' return to civilian life. He exposes the hidden costs of war: the reality of living with post-trauma
Using data compiled from longitudinal studies of World War II, Korean War, and Vietnam War veterans, contributors to this groundbreaking book examine the effects of military service across the lifespa
This book analyses the adaptivity of public service media (PSM) to the digital network age. The authors use specific case studies and research initiatives, involving a variety of methodological and th
Fragrant tropical flowers, opulent batik fabrics, magnificent bronze gamelan orchestras, and, of course, aromatic coffee. Such are the exotic images of Java, Indonesia's most densely populated island,
Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perc
This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values o
"This book explores the current efforts in service-learning to engage with diverse communities, specific issues and strengths associated with those communities, and strategies for assessing and reflec
Career Diplomacy is an insider's guide to the Foreign Service as an institution, a profession, and a career. In this thoroughly revised third edition, Kopp and Naland provide an up-to-date, authorita
This book, part of the new wave of political sociology in EU studies, examines the dialectics of construction/deconstruction of the European civil service through a succession of empirically grounded
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capabilit
“These proud Annapolis graduates provide a glimpse of the achievements of and contributions made by today’s young service members, making a strong case that they are worthy of being called the next gr
Marketing, Sales & Service in the World of Work series provides an age-appropriate and interactive introduction to the nationally recognized Marketing career pathway using informal self-assessment ele
Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male working environments. It as
Flexible and effective service provisioning for supporting diverse applications is a key requirement for the next generation Internet. However, the current Internet lacks sufficient capability for mee
Comprehensive, engaging, and concise, the second edition of A Guide to Writing for Human Service Professionals offers students and professionals practical tools to improve their writing.
Comprehensive, engaging, and concise, the second edition of A Guide to Writing for Human Service Professionals offers students and professionals practical tools to improve their writing.
While Java texts are plentiful, it?s difficult to find one that takes a real-world approach, and encourages novice programmers to build on their Java skills through practical exercise. Written by an e
These are selected papers presented at the 5th International Workshop on Medical and Service Robots (MESROB 2016). The main topics of the workshop included: Exoskeleton and prostheses;
Ethics is a moral, philosophical, cultural and professional issue and it is an issue that specifically impacts on interpreting. The challenge and complexity of Public Service Interpreting (PSI) lies i
This book analyses the doctrinal structure and content of secondary liability rules that hold internet service providers liable for the conduct of others, including the safe harbours (or immunities) o
Real and Relevant provides teachers with a realistic, integrated, and inspirational guide for how to lead service and project-based learning with their students.
