Reasonable Service

To be convicted of a crime in the United States, a person must be proven guilty ?beyond a reasonable doubt.” But what is reasonable doubt? Even sophisticated legal experts find this fundamental doctrine difficult to explain. In this accessible book, James Q. Whitman digs deep into the history of the law and discovers that we have lost sight of the original purpose of ?reasonable doubt.” It was not originally a legal rule at all, he shows, but a theological one.The rule as we understand it today is intended to protect the accused. But Whitman traces its history back through centuries of Christian theology and common-law history to reveal that the original concern was to protect the souls of jurors. In Christian tradition, a person who experienced doubt yet convicted an innocent defendant was guilty of a mortal sin. Jurors fearful for their own souls were reassured that they were safe, as long as their doubts were not ?reasonable.” Today, the old rule of reasonable doubt survives, but it

Two timeless stories of love and intrigue from New York Times bestselling author Catherine Anderson Reasonable Doubt To claim her inheritance, Breanna Morgan must return to Crescent Moon and face the

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens

The most practice exams in one place for nationwide civil service exams that enable people to get hired for local, state, and federal government jobs.

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak

Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office

Coming soon! Seduced into Her Boss's Service by Cathy Williams will be available Mar 15, 2016.

The Adair legacy concludes with a shocking revelation? Kidnapped and held captive for weeks, Shelby O'Hara is grateful to be rescued by handsome secret service agent Daniel Henderson. But the rebellio

CareerPro Global's senior writing team develops hundreds of interview and job-winning Senior Executive Service (SES) applications each year, and The Roadmap to the Senior Executive Service has been wr

Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know

The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic

Describes the five attributes of quality service and explains how to identify customer expectations

Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do

Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason

Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth

Do you know where your butt is? Morty the penguin has no idea! He’s pretty sure he has one, but where IS it? So he does what any reasonable penguin would do: ask. But no one in the South Pole can help

Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t

Some manga offer you stories about zombies...others, robots...others, otaku--but onlyThe Kurosagi Corpse Delivery Service would offer you a story about a zombie robot otaku! And that's just thefirst o

It's not fair! All Little Owl wants is to go to bed at a reasonable hour, like his friends do. But Mama and Papa say little owls have to stay up late and play. So Little Owl spends all night jumping o

"An author to watch out for." --RT Book ReviewsSome people follow the rules. . .A professor of forensic anthropology, James Donovan is the reasonable sibling among the passionate, im

The Kurosagi Corpse Delivery Service is back...only to find they've got competition from an evil rival version of themselves, not to mention an...American cartoon version of themselves? But don't fear

From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and

Amid the mayhem of the Civil War, Virginia plantation wife Iris Dunleavy is put on trial and convicted of madness. It is the only reasonable explanation the court can see for her willful behavior, so

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f

The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th

The CHILTON 2010 ASIAN VOLUME 5 SERVICE MANUAL now includes even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available

Teach Yourself takes the pain out of picking up a new language Get Started in Dutch requires no prior experience in the language and gives you the opportunity to study at a reasonable, steady pace. Th

In-service teachers, district or building administrators, school specialists, pre-service teachers, and paraprofessionals alike will find this an indispensable guide to rediscovering the value, potent

The true story of the assassination of JFK, told by Secret Service agents who were there and who have lived with the guilt and grief from that day.

Consumers demand quality milk with a reasonable shelf-life, a requirement that can be met more successfully by the milk industry through use of improved processes and technologies. Guaranteeing the p

Consumers demand quality milk with a reasonable shelf-life, a requirement that can be met more successfully by the milk industry through use of improved processes and technologies. Guaranteeing the pr

Since its founding in 1951, the Epidemic Intelligence Service has waged war on every imaginable ailment. With suitcases kept packed, vaccinations at the ready, the EIS’s little-recognized medical prof

Fever Crumb is a girl who has been adopted and raised by Dr. Crumb, a member of the order of Engineers, where she serves as apprentice. In a time and place where women are not seen as reasonable creat

The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available

Teach Yourself takes the pain out of picking up a new languageTeach Yourself Beginner's Polish requires no prior experience in the language and gives you the opportunity to study at a reasonable, stea

Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Aft

Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants abo

Teach Yourself takes the pain out of picking up a new language Teach Yourself Beginner's French requires no prior experience in the language and gives you the opportunity to study at a reasonable, st