A sales force is no better than its management--and Sales Management supplies the tools sales executives need to inspire their sales forces to increase productivity through improved customer service,
Part small business advice, part self-help book, the Bravo star shares her blunt yet rational wisdom, providing tips on entrepreneurship, customer service, management and women in business, and presen
Mitra (management, Auburn U.) introduces the foundations of methods of statistical quality assurance and statistical process control for the manufacturing and service industries. After introducing the
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
Imparts a detailed strategy focused on keeping customers and getting more of their business. Develops a management planning guide for customer retention including effective methods for service and qua
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
The Adair legacy concludes with a shocking revelation? Kidnapped and held captive for weeks, Shelby O'Hara is grateful to be rescued by handsome secret service agent Daniel Henderson. But the rebellio
Dawn Iacobucci's MARKETING MANAGEMENT provides the material that first-year MBA students need to gain a mastery of core concepts in marketing management. Paired with cases, group work, and/or simulati
Prepare for success in management today with this brief, streamlined approach from leading management author Ricky Griffin. FUNDAMENTALS OF MANAGEMENT, 7E offers a strong theoretical and functional fr
With the focus shifted to business management, BUSINESS MANAGEMENT 13E, formerly Business Principles and Management, approaches business operations from the entrepreneurial and management perspective.
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
For the core course in Operations Management. Operations Management, 9e offers students and professors the largest and most diverse problems sets in the industry, as well as providing solved problems
The power of an American Management Association Project Management seminar -- right in your hands! "Each year, thousands of project managers, certified Project Management Professionals (PMPs®
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
Prepare for a Project Management Career--Fast!Project Management JumpStart gives you the solid grounding you need to approach a career in project management with confidence:Understanding the skills of
Launch Your Construction Management Career—Quickly and Effectively Written by an experienced construction management specialist, Construction Management JumpStart provides all the core information yo
Prepare for a Project Management Career—Fast!Project Management JumpStart gives you the solid grounding you need to approach a career in project management with confidence.The basic skills of a
This is the fifth edition of the definitive reference source on the management of health records. Health Information Management provides the basic guidelines on content and structure, analysis, assess
An accessible, practical survey of cost management methods Essentials of Cost Management provides an unbiased survey and explanation of the cost management approaches and methods currently available f
Business 2000: Business Management is the best way to introduce management skills. Information on the business environment and ownership, management functions and leadership, communication and inform
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
A complete, practical introduction to management and cost accounting.Introduces the theory and practice of management accounting. Presents the elements that management and cost accountants must consid
Radioactive Waste Management Hazardous Waste Management Gaynor W. Dawson and Basil W. Mercer This book addresses major technical areas associated with the safe management of hazardous waste, and cover
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Discover everything you need to know to improve your management skills, and understand key management and business theories with this unique graphic guide.Combining clear, jargon-free language and bol
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
For undergraduate Principles of Management courses. REAL Managers, REAL Experiences With a renewed focus on skills and careers, the new edition of this bestselling text can help better prepare i
Volume 5 of Critical Perspectives in International Public Sector Management is comprised of three parts. The need for experimental learning in public management development, experimental learning form
Contributed by an international group of business, management, and accounting researchers, the six articles in this volume examine topics in management accounting. They discuss financial and nonfi
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
Discover a managerially-focused overview of information security with a thorough presentation of how to most effectively administer it with MANAGEMENT OF INFORMATION SECURITY, 5E. Insightful, engaging
