What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be less “Big Brother knows best” and more supportive of individual employees’ pursuit of
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisationa€?s strategic aims and goals centre on the delivery of excellent servi
This book outlines the development of service leadership curricula, programs and materials designed for university students in Hong Kong. In addition, it includes evaluation studies and specific servi
The authors of the 11 chapters presented here by Cooper (U. of Southern California) and Menzel (emeritus, Northern Illinois U.) were charged with thinking "widely and creatively about ethical competen
This book shows students entering the public service as well as professionals in the field how to become ethically competent to provide the leadership needed to advance the public interest. The book d
The fundamental question in business and in personal life is the same: What really matters? In this book one of America’s most widely admired business leaders distills a lifetime of experience,
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true search for excellence in the uncertain and ever-changi
Many countries are still struggling to adapt to the broad and unexpected effects of modernization initiatives. As changes take shape, governments are challenged to explore new reforms. The public sect
This book outlines principles and methods of military leadership that can be used in public service. It addresses false assumptions about the gap between military experience and other public servic
Provides a clear look at spiritual activism and the ways it can help us to be better activists, better leaders, and more comfortable with our own spirituality Over the past half century, our understa
Explore service learning scholarship, and important elements of program design that achieves both leadership learning and community impact. This volume provides an overview of the most up-to-date thin
In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the speci
From INSIGHTS ON LEADERSHIP . . . Robert K. Greenleaf from "The Servant as Leader" "The servant-leader is servant first. Becoming a servant-leader begins with the natural feeling that one wants
